Sr. Manager, Digital Workflow Innovation (Near-Site)

Quest Diagnostics•West Norriton, PA

11h•Remote

About The Position

Leads large, complex, cross-functional programs that improve patient access, service delivery, and operational performance. Accountable for end-to-end execution, program outcomes, and alignment with the National Patient Services strategy. This professional can work in a mostly remote capacity with occasional travel to their designated home office. Must be located within a reasonable distance to one of the following offices: Miramar, FL Tampa, FL Norristown, PA Wood Dale, CA Lenexa, KS Marlborough, MA Clifton, NJ Tucker, GA Pittsburgh, PA Irving, TX Houston, TX

Requirements

7-10 years of experience in program management, strategy, consulting, business operations, or PMO role with proven success leading large, complex, cross-functional initiatives.
Demonstrated experience partnering with IT organizations as business lead with hands on involvement in requirements definition, UAT and technology implementation within large-scale operational environments
Experience working with senior stakeholders and executive leadership.
Ability to manage multiple complex initiatives simultaneously.
Strong problem-solving and critical thinking under ambiguity.
Ability to work in a fast-paced, deadline-driven environment.
Prolonged periods of computer use and virtual/in-person meetings.
Program and program management methodologies (e.g., Agile, Waterfall, hybrid).
Governance frameworks and performance management approaches.
Change management principles.
Financial and resource planning fundamentals.
Program leadership and strategic execution.
Executive communication and storytelling skills with the ability to influence without authority.
Advanced stakeholder management and influence.
Strong analytical and decision-making skills.
Excellent communication and presentation skills.
Risk management and problem-solving.
Ability to drive alignment across diverse teams.
English Required

Responsibilities

Translate strategic priorities into executable programs and roadmaps.
Translates strategy into action through initiative roadmaps, KPIs/OKRs and Operating Models.
Lead governance, reporting, and executive-level updates.
Drive alignment across senior leaders and cross functional partners.
Oversee end-to-end program delivery, including scope, timeline, and budget.
Drive cross-functional alignment across operations, technology, and support teams.
Serve as primary business point of contact for IT partners, translating operational needs into technical requirements.
Defining KPIs.
Making Data Driven Decisions.
Own a portfolio of initiatives that result in large-scale improvement.
Ensure initiatives align with frontline workflows and operational needs.
UAT Testing
User Stories
Development of workflows
Journey Mapping
Monitor KPIs, identify gaps, and drive continuous improvement.
Communicate progress and insights through executive ready reporting and presentations
Manage risks, dependencies, and escalations.
Support resource planning and financial tracking.
Lead change management, adoption, and implementation readiness.
Defining personas
Focus Groups
Lead, coach, and develop program team members.