Sr. Manager, Digital Ordering - Strategy & Operations

DoorDash USA•Washington, DC

About The Position

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. As a Strategy & Operations leader in this space, the Senior Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business. You will work on both nascent, 0->1 bets and opportunities to scale our impact nationwide. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company. As a Sr. Manager for DoorDash Drive’s Digital Ordering business, you will play a critical role in leading new products and shaping our product roadmap to accelerate growth. You will be responsible for identifying new growth opportunities, incubating them, proving market-fit, and informing the broader product roadmap based on insights from our customers. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals. You’re excited about this opportunity because you will… Lead high visibility, cross-functional projects that address Digital Ordering’s most unique and challenging questions Grow a high-potential offering within a high-growth business Steer the Digital Ordering product roadmap informed by quantitative analysis and qualitative merchant feedback Develop and execute strategies related to how Digital Ordering fits into the broader industry landscape Execute product testing and roll-outs on the ground with merchant partners Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership Manage a team of strategy & operations colleagues We’re excited about you because… You are a strong strategic thinker and have great intuitive product sense You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work You have experience in a complex or high-growth environment (high-growth SaaS experience is nice-to-have, but not required) You have taken something from 0>1 (former founders welcome) and operate comfortably in ambiguous environments You imagine, develop, and execute on workstreams from start to completion with little oversight You oscillate easily from strategic considerations to tactical execution You are a self-starter who is energized by a difficult problem You collaborate effectively with cross-functional team members across the organization You represents the DoorDash brand with humility and a customer-first mindset

Requirements

You are a strong strategic thinker and have great intuitive product sense
You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work
You have experience in a complex or high-growth environment (high-growth SaaS experience is nice-to-have, but not required)
You have taken something from 0>1 (former founders welcome) and operate comfortably in ambiguous environments
You imagine, develop, and execute on workstreams from start to completion with little oversight
You oscillate easily from strategic considerations to tactical execution
You are a self-starter who is energized by a difficult problem
You collaborate effectively with cross-functional team members across the organization
You represents the DoorDash brand with humility and a customer-first mindset
7+ years of relevant experience

Nice To Haves

high-growth SaaS experience

Responsibilities

Lead high visibility, cross-functional projects that address Digital Ordering’s most unique and challenging questions
Grow a high-potential offering within a high-growth business
Steer the Digital Ordering product roadmap informed by quantitative analysis and qualitative merchant feedback
Develop and execute strategies related to how Digital Ordering fits into the broader industry landscape
Execute product testing and roll-outs on the ground with merchant partners
Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities
Analyze complex data sets paired with partner team feedback to provide insights and recommendations to leadership
Manage a team of strategy & operations colleagues

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)