Associate Manager, Digital Ordering - Strategy & Operations

DoorDash USA•Washington, DC

About The Position

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. As a Product Operations – GTM leader on the Digital Ordering team, you will drive the operational launch strategy for new products, features, pricing updates, and platform enhancements. You will sit at the center of Product, PMM, Sales Enablement, Marketing, Strategy & Operations, and field teams to ensure launches are clear, coordinated, and set up for adoption. You will own the end-to-end GTM brief and launch operating process: defining what is shipping, who it is for, how it should be positioned, what field teams need to know, and what operational changes are required to support a successful launch. You will also serve as the primary point of contact for sales and field teams on product-related questions, ensuring feedback loops from the market inform future launches and product improvements. This role is ideal for someone who thrives in ambiguity, can turn incomplete inputs into structured launch plans, and enjoys leading highly cross-functional work that directly impacts product adoption and revenue outcomes.

Requirements

You have 4+ years of experience in product operations, go-to-market, business operations, strategy & operations, product marketing, consulting, or a related field
You have experience leading cross-functional workstreams in a high-growth environment
You are highly structured and can turn ambiguity into clear plans, timelines, and deliverables
You are an excellent writer and communicator, able to distill complex product details into simple messaging for internal teams
You have strong product sense and can connect customer needs, product capabilities, and commercial implications
You are comfortable managing many stakeholders and driving alignment without direct authority
You are detail-oriented and operationally rigorous, especially when managing launch timelines, dependencies, and field readiness
You are proactive, scrappy, and energized by building new processes in a fast-moving environment
You are customer-first and bring humility, curiosity, and strong judgment to cross-functional work

Nice To Haves

Experience in SaaS, B2B product launches, enablement, or field-facing GTM roles is a plus

Responsibilities

Own the GTM operating process for Digital Ordering product launches, including new features, pricing changes, and strategic platform updates
Draft and maintain the core Product GTM Brief for launches
Lead cross-functional project management across Product, PMM, Marketing, Sales Enablement, Sales, and Strategy & Operations to bring products to market successfully
Partner with Marketing to inform launch messaging and channel strategy across email, content, PR, paid, events, and other relevant channels
Partner with Sales Enablement to ensure field readiness through clear enablement planning and materials
Own updates to battlecards and other competitive or field-facing product resources
Serve as the primary point of contact for field teams and sales enablement on product-related questions, including real-time support in channels such as #platform-sales
Partner with Product to define and track launch success metrics and adoption KRs for newly launched products
Translate field feedback, customer needs, and launch learnings into actionable recommendations for future GTM motions and product improvements
Improve launch processes, templates, and operating rhythms to make Product GTM more scalable as the business grows

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)