Sr Manager, Digital Channels Performance (Data/Analytics)

RBC•Toronto, ON

5d•Onsite

About The Position

To advance Digital & Personal Distribution strategic priorities by discovering and sharing insights by monitoring performance against strategic and operational objectives through a balanced lens of business and customer metrics; translating data and information into actionable intelligence that drives informed decision-making across the DCS-Digital Channels & Solutions team. As Senior Manager of Digital Strategy, Performance and Analytics, you drive performance reporting and analytics for DCS – Digital Channels: Mobile and Online Banking, and Digital Solutions: Multi-Factor Authentication, Identity Verification, and Digital Money Management – ensuring they deliver strategic value, surfacing actionable insights. You will pull data from various sources and transform it into consumable information.

Requirements

Bachelor's degree with 7+ years of experience in translating data into analytic insights.
Strong command of performance frameworks (OKRs, KPIs), strategic planning, and executive reporting.
Technical proficiency in SQL, Python to navigate large data sets.
Strong communication—able to translate technical complexity into clarity.
Collaborative approach to cross-functional work.
Strategic mindset with operational rigor—comfortable navigating ambiguity.
Willingness to learn new skills, solve challenging problems and adapt.

Nice To Haves

In-depth knowledge of Digital Channels/Products and Digital Strategy
Experience building dashboards for reporting and analytics.
Ability to communicate at different altitudes.
Experience in Banking/Financial products.

Responsibilities

Establish and maintain monthly dashboards with Key Performance Indicators across digital channels, encompassing technical solution performance, business performance and client experience.
Set performance targets and forecasts that reflect organizational ambitions and market realities.
Move beyond reporting metrics to explaining performance drivers—identifying root causes of variance, trends, and anomalies through fact-based analysis.
Conduct deeper diagnostic analytics to uncover opportunities and risks that inform strategy refinement.
Work closely with Digital Product Owners, CDA, Technology (Architects, Developers) and QAs to monitor technical solution performance against strategic objectives, ensuring continuous optimization.
Contribute to broader DCS strategy consolidation.