Sr Manager, Digital Channels Performance (Data/Analytics)

Royal Bank of Canada • Toronto, ON

5d • Onsite

About The Position

To advance Digital & Personal Distribution strategic priorities by discovering and sharing insights by monitoring performance against strategic and operational objectives through a balanced lens of business and customer metrics; translating data and information into actionable intelligence that drives informed decision-making across the DCS-Digital Channels & Solutions team. As Senior Manager of Digital Strategy, Performance and Analytics, you drive performance reporting and analytics for DCS – Digital Channels: Mobile and Online Banking, and Digital Solutions: Multi-Factor Authentication, Identity Verification, and Digital Money Management – ensuring they deliver strategic value, surfacing actionable insights. You will pull data from various sources and transform it into consumable information.

Requirements

• Bachelor's degree with 7+ years of experience in translating data into analytic insights.
• Strong command of performance frameworks (OKRs, KPIs), strategic planning, and executive reporting.
• Technical proficiency in SQL, Python to navigate large data sets.
• Strong communication—able to translate technical complexity into clarity.
• Collaborative approach to cross-functional work.
• Strategic mindset with operational rigor—comfortable navigating ambiguity.
• Willingness to learn new skills, solve challenging problems and adapt.

Nice To Haves

• In-depth knowledge of Digital Channels/Products and Digital Strategy
• Experience building dashboards for reporting and analytics.
• Ability to communicate at different altitudes.
• Experience in Banking/Financial products.

Responsibilities

• Establish and maintain monthly dashboards with Key Performance Indicators across digital channels, encompassing technical solution performance, business performance and client experience.
• Set performance targets and forecasts that reflect organizational ambitions and market realities.
• Move beyond reporting metrics to explaining performance drivers—identifying root causes of variance, trends, and anomalies through fact-based analysis.
• Conduct deeper diagnostic analytics to uncover opportunities and risks that inform strategy refinement.
• Work closely with Digital Product Owners, CDA, Technology (Architects, Developers) and QAs to monitor technical solution performance against strategic objectives, ensuring continuous optimization.
• Contribute to broader DCS strategy consolidation.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager