Sr. Manager, Digital Assets Surveillance & Investigations

Charles Schwab Inc.•Orlando, FL

4d•$90,000 - $145,000•Onsite

About The Position

Schwab’s Financial Crimes Risk Management organization plays a critical role in protecting our clients, our firm, and the financial system by helping identify, investigate, and mitigate risks tied to money laundering, fraud, digital assets, sanctions, and other financial crimes. As a Senior Manager, Digital Assets Surveillance and Investigations, you will bring deep Anti-Money Laundering (AML), digital assets, and crypto investigations expertise to help strengthen Schwab’s ability to detect suspicious activity, make sound investigative decisions, and meet important regulatory obligations. In this role, you will review complex digital asset surveillance alerts and lead investigations involving cryptocurrency, decentralized finance, emerging blockchain protocols, suspicious transaction activity, and other evolving financial crime typologies. Your work will directly support the quality and consistency of suspicious activity investigations, including cases that may result in Suspicious Activity Reports. You’ll use blockchain analytics tools, investigative judgment, and regulatory knowledge to assess risk, connect patterns, and recommend appropriate outcomes in a fast-moving and highly specialized space. You will also serve as a subject matter expert and leader within the Digital Assets Investigations function, helping train and guide investigators, support workload management, improve procedures, and influence how Schwab continues to build a strong, scalable digital assets compliance program. Success in this role requires strong analytical thinking, disciplined decision making, clear communication, and the ability to collaborate across internal teams, financial institutions, law enforcement, regulators, audit partners, and business stakeholders. This is an opportunity to help shape an emerging function where your expertise, judgment, adaptability, and commitment to doing what’s right will make a meaningful impact.

Requirements

5+ years of experience in the financial services industry with a deep understanding of BSA/AML laws, regulations, and practices
2+ years of experience working in the digital asset space
2+ years of crypto investigations experience in AML, BSA, or fraud prevention, with demonstrated ability to handle increasingly complex cases
Experience conducting digital asset investigations using blockchain analytics tools such as TRM Labs, Elliptic, Chainalysis, or similar platforms
Strong knowledge of the digital assets ecosystem, including cryptocurrency, stablecoins, decentralized finance, decentralized exchanges, decentralized applications, bridging, swapping, staking, and lending
Experience investigating crypto AML and fraud typologies such as peel chains, mixers, privacy wallets, pig butchering scams, romance scams, use of DeFi protocols to obfuscate activity, address poisoning, crypto dusting, and related activity
Strong comprehension of evolving digital asset regulations and compliance requirements, both nationally and internationally
High level working knowledge of AML/BSA policies, regulatory requirements, and trends within brokerage and banking environments
Demonstrated ability to apply analytical thinking, sound decision making, and problem solving to complex investigations
Advanced written and verbal communication skills, including the ability to deliver complex findings clearly to senior leaders and oversight groups
Experience hiring, training, mentoring, or providing guidance to new and experienced associates
Bachelor’s degree or equivalent work experience in brokerage, banking, AML compliance, or a related financial crimes field
Currently authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

FINRA Series 7 or 99 licensing
Certified Anti-Money Laundering Specialist (CAMS) certification
Certifications from leading blockchain analytics firms
Strong understanding of banking and brokerage products, including how they may intersect with digital assets, fraud, or suspicious activity
Experience supporting internal audit, external audit, law enforcement, regulatory, or cross-institutional investigative partnerships
Ability to assess case quality, evaluate investigative narratives, and support consistent regulatory reporting outcomes
Experience identifying process improvement opportunities, updating job aids or procedures, and helping build scalable investigative practices
Ability to work effectively under pressure, adapt to changing priorities, and maintain motivation in a structured, high-volume investigative environment
Proficiency with spreadsheets, database management systems, and tools used to organize, analyze, and document investigative activity

Responsibilities

Review complex digital asset surveillance alerts and lead investigations involving cryptocurrency, decentralized finance, emerging blockchain protocols, suspicious transaction activity, and other evolving financial crime typologies.
Support the quality and consistency of suspicious activity investigations, including cases that may result in Suspicious Activity Reports.
Use blockchain analytics tools, investigative judgment, and regulatory knowledge to assess risk, connect patterns, and recommend appropriate outcomes.
Serve as a subject matter expert and leader within the Digital Assets Investigations function.
Help train and guide investigators.
Support workload management.
Improve procedures.
Influence how Schwab continues to build a strong, scalable digital assets compliance program.
Collaborate across internal teams, financial institutions, law enforcement, regulators, audit partners, and business stakeholders.