Sr Manager, Customer Success Assure Smart Apps

DXC Technology • Charleston, SC

2d

About The Position

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. Leads strategic customer success initiatives for Assure Smart Apps, driving customer outcomes, product adoption, operational excellence, and long-term client growth. Partners with enterprise customers and internal stakeholders to deliver exceptional client experiences, improve customer health, and identify opportunities to expand value across the customer lifecycle. Serves as a trusted advisor to customers while collaborating closely with Product, Engineering, Sales, Implementation, and Operations teams to ensure successful deployment, adoption, retention, and expansion of Assure Smart Apps solutions.

Requirements

• Bachelor's degree in Business, Technology, Operations Management, or a related field, or equivalent combination of education and experience.
• 8+ years of experience in Customer Success, Client Operations, Account Management, Business Operations, or related disciplines.
• 3+ years of experience leading teams in customer-facing environments.
• Demonstrated success managing complex enterprise customer relationships and driving customer retention and satisfaction.
• Experience partnering with Product, Engineering, Operations, and Sales organizations to deliver customer-focused solutions.
• Strong analytical, problem-solving, and strategic planning skills.
• Experience leveraging customer health metrics, operational KPIs, and business intelligence to drive outcomes.

Nice To Haves

• Proven track record leading large-scale operational transformation, process improvement, or customer experience initiatives.
• Experience driving customer adoption programs and change management efforts.
• Master's degree in Business Administration, Healthcare Administration, Operations Management, or related field.
• Certifications in Customer Success, Operations Management, Project Management, Lean Six Sigma, or related disciplines.

Responsibilities

• Lead and develop a high-performing team of Customer Success professionals focused on customer satisfaction, retention, adoption, and business outcomes.
• Establish performance metrics, coaching programs, and operational standards that drive customer success excellence.
• Foster a culture of accountability, continuous improvement, and customer advocacy.
• Build executive-level relationships with key customer stakeholders and serve as a trusted advisor throughout the customer lifecycle.
• Develop customer success strategies that improve customer health, increase product adoption, and maximize business value realization.
• Monitor customer health indicators, identify risks proactively, and execute mitigation strategies to ensure customer retention and satisfaction.
• Lead customer business reviews, strategic planning sessions, and success planning initiatives.
• Partner with Product Management, Engineering, Data, QA, Sales, and Implementation teams to align customer needs with product enhancements and service delivery improvements.
• Serve as the voice of the customer by translating client feedback into actionable recommendations for product and operational improvements.
• Drive alignment across teams to ensure seamless customer onboarding, implementation, support, and ongoing success.
• Identify opportunities to streamline processes, improve scalability, and enhance customer experience through automation and operational improvements.
• Develop and implement customer success programs, reporting frameworks, and best practices that improve efficiency and business outcomes.
• Leverage data and analytics to measure customer performance, identify trends, and inform strategic decision-making.
• Lead transformational initiatives that improve service quality, operational effectiveness, and customer satisfaction.
• Collaborate with Sales and Account Management teams to identify expansion opportunities and support revenue growth initiatives.
• Drive adoption of new products, features, and capabilities across the customer portfolio.
• Support strategic account planning efforts to strengthen customer partnerships and increase long-term value.

Benefits

• We participate in E-Verify.
• DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
• Disability Accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior