Sr. Customer Success Manager
About The Position
The Sr. Customer Success Executive - Enterprise role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.
Requirements
- 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
- A solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
- Strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
- Strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
- Strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
- Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- Willing to travel up to 35%.
Nice To Haves
- Experience in enterprise security tools is preferred.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
- Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
- Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.
Benefits
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
