Sr. Manager, Customer Solutions, US Fed Financials
About The Position
At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Customer Solutions Manager, will help our customers to arrive in that future. You will work across AWS teams and apply your technical and program management expertise to some of the most complex and challenging technology problems today. A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team’s decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. This position requires that the candidate selected be a US Citizen.
Requirements
- 3+ years of direct leadership/supervisory experience
- 5+ years of work with U.S. Federal customers experience
- Bachelor's degree in a STEM field, or equivalent industry experience
- 10+ years leading complex IT programs with large-scale impact.
- 2+ years in a client facing role within a Federal Program.
- 1+ years of direct experience implementing AWS/cloud services.
- Demonstrated ability to work across cross-functional teams to deliver complex IT solutions.
- The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.
- US Citizen
Nice To Haves
- Experience implementing AWS/cloud services
- AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.
- A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
- Ability to work with both technical and non-technical individuals.
- PMP or related project management certification, or equivalent experience.
- Experience with Agile methodology.
- Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.
- Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
- Fluency and comfort with business applications such as Word, Excel and Project.
Responsibilities
- As a manager within the Customer Solutions organization, you will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions.
- As a manager, you and your team will need to collaborate with AWS sales, solutions architecture, software development and service teams.
- You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary stakeholders.
- You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value.
- You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.
- Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
