Sr. Manager, Crisis Mgmt/Comms

Johnson & Johnson • Brunswick, OH

3d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. This role ensures that DPS can respond decisively, transparently, and consistently to disruptive events impacting people, sites, infrastructure, or major projects. This role plays a critical leadership role in protecting DePuy Synthes reputation by leading crisis preparedness, response, and communications strategies, with high visibility and direct impact on trust, credibility, and business continuity. This position serves as the enterprise owner for crisis management frameworks and operational communications within Business Operations & Project Delivery, partnering closely with FM, EHS, Security, Legal, and Corporate Communications.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, Business, or a related field.
• 8-10 years of progressive experience in crisis management, communications, corporate affairs, risk management, or related disciplines.
• Demonstrated experience leading crisis communications or issue management in a complex organization.
• Strong ability to develop clear, concise messaging under pressure.
• Experience partnering with senior leaders and influencing decision‑making during high‑stakes situations.
• English required.

Nice To Haves

• Master’s degree (MBA, MA, or equivalent) preferred.
• Experience in medical device, healthcare, or other highly regulated industries.
• Familiarity with enterprise risk management, business continuity, or emergency response programs.
• Experience leading crisis simulations, tabletop exercises, or preparedness training.
• Background working in global or matrixed organizations.
• Strong executive‑level presentation and stakeholder engagement skills.
• Proven ability to manage multiple priorities in fast‑paced, time‑sensitive environments.
• Excellent written, verbal, and interpersonal communication skills.
• Crisis management, communications, or risk‑related certifications preferred but not required.

Responsibilities

• Define and maintain global crisis management playbooks, escalation protocols, and governance structures
• Ensure alignment with enterprise crisis management, business continuity, and security protocols.
• Clarify roles, decision rights, and escalation paths during incidents.
• Support real ‑ time crisis response by enabling structured decision ‑making and information flow .
• Act as a central coordination point across functions and regions during major incidents.
• Ensure accurate , timely leadership updates during active events.
• Own communications strategy for operational changes, major projects, and transformations.
• Develop executive ‑ level messaging for disruptions, risks, and change impacts.
• Support leadership with clear, consistent narratives during uncertainty.
• Ensure clear, consistent, and compliant communications to internal and external stakeholders during critical events.
• Lead crisis simulations, readiness reviews, and after ‑ action assessments.
• Identify gaps in preparedness and drive corrective actions.
• Track trends in operational disruptions to improve future readiness.
• Monitor emerging risks, issues, and trends that could escalate into crises and recommend proactive actions.
• Partner closely with: Facilities Management & FM Risk/Compliance Security, EHS, and Legal Corporate Communications Regional and Site Leadership

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager