Sr. Manager, Creative Operations - Global HOKA

Deckers Brands•Washington, DC

3d•$122,300 - $165,000•Remote

About The Position

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. The Role As Senior Manager, Creative Operations, you’ll lead the operational infrastructure that powers HOKA’s creative marketing engine—defining how creative work is planned, briefed, tracked, and delivered across brand campaigns, content, and channel activations. You’ll evolve the Creative PM function by establishing capacity frameworks, streamlined campaign workflows, clear ways of working, and the tools and rituals that support a high-performing creative team. You’ll directly manage the Creative PM sub-team and serve as the operations bridge between the Director of Global PM, the Brand Creative Production team, and HOKA’s broader creative and brand partners. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Requirements

Bachelor’s degree in Business, Marketing, Communications, Advertising, or related field
7+ years in creative operations, project management, or marketing operations within a consumer brand (footwear/apparel/sportswear preferred)
Strong brand experience operating effectively in complex, matrixed, global organizations
Experience building and scaling creative operations systems—including infrastructure, workflows, governance models, and tools to enable team growth and operational maturity
3+ years of direct people management experience leading a project management or creative operations team
Proven track record managing internal creative studios and external agency/vendor partnerships within a global brand environment
Background in campaign development, content creation, or brand marketing ops strongly preferred
Demonstrated ability to translate business strategy into actionable creative briefs, operational plans, and executable workflows
Experience defining operational KPIs, establishing reporting cadences, and using insights to drive decision-making and continuous improvement
Strong communication and interpersonal skills with the ability to influence, educate, and gain alignment across cross-functional stakeholders
Ability to lead through influence without authority—building trust through credibility, clarity, and calm problem-solving
Creative empathy and understanding of the rhythm, culture, and ways of working within creative teams
Strong team leadership skills, inspiring learning, collaboration, and operational excellence among team members
Strong understanding of creative development, campaign workflows, design processes, and production lifecycles
Ability to translate strategic objectives into clear creative briefs, project plans, and execution frameworks
Strong data and reporting discipline, with the ability to define KPIs, establish reporting rhythms, and communicate insights to leadership
Ability to exercise independent judgment, prioritize competing needs, and make thoughtful operational decisions
Strong attention to detail, adaptability, and ability to manage ambiguity throughout the project lifecycle
Ability to manage multiple priorities in a fast-paced, global environment
Proficiency with project management tools including Asana, monday.com, and Airtable (required); experience with DAM systems preferred
Ability to travel domestically

Nice To Haves

PMP certification a plus

Responsibilities

Own and evolve the Creative PM operating model—including capacity planning, workload management, prioritization frameworks, intake processes, creative resourcing models, workflow SOPs, and the tools and systems (e.g., Asana, monday.com, Airtable) that enable visibility, alignment, and effective delivery across the creative & marketing organization
Build and maintain end-to-end campaign workflows ensuring timelines are grounded in reality, handoffs are clean, and all cross-functional partners have a shared understanding of process, roles, and what 'done' looks like
Establish and optimize review and approval processes that reduce friction, create early creative alignment, and protect the team's ability to deliver quality work on schedule
Directly manage the Creative Project Management sub-team—developing talent, maintaining strong team culture, and ensuring delivery excellence
Mentor and develop the Creative PM team's project management capabilities, operational thinking, stakeholder management, and ability to influence cross-functional partners
Partner with the Director, Global PM on headcount planning, onboarding, and the ongoing evolution of the Creative PM team's structure as the business scales
Partner with Marketing and Brand teams to ensure campaign strategies and business goals translate into clear, actionable creative briefs that reflect team capacity, delivery requirements, and creative standards
Serve as the operational bridge between regional and global creative workstreams, ensuring market-specific adaptations align with global brand standards and process
Drive weekly and bi-weekly creative cadence meetings, ensuring the right people are aligned, blockers are surfaced early, and decisions are made at the right level
Manage end-to-end creative freelancer and contractor operations—including talent sourcing coordination, interview processes, contract execution (direct and agency-supported), and budget tracking—to ensure timely onboarding, resource continuity, and spend within plan
Deliver consistent and regular reporting on creative operations KPIs, resource utilization, workstream timelines, delivery health, and risks; proactively surfacing insights, recommendations, and options to support decision-making by the Director of Global PM and senior marketing leadership
Manage day-to-day coordination with creative agency and vendor partners—ensuring process accountability, clear SOWs, and on-time delivery within agreed scope
Maintain the creative operations 'source of truth'—ensuring that brand systems, design standards, and creative toolkits are operationalized consistently across all workstreams and asset outputs
Build frameworks and playbooks that enable cross-functional teams to effectively engage with Creative while ensuring quality and craft standards are upheld across HOKA's full annual asset volume
Own the operational governance and continuous improvement of creative systems—including digital asset management—to ensure creative assets, templates, and brand resources are organized, accessible, and effectively utilized across global and regional teams; driving adoption, maintaining consistency, and enabling a scalable global creative organization