Sr. Manager, Connected Services

Airbus•Grand Prairie, TX

3d•Onsite

About The Position

Airbus Helicopters, Inc. is looking for a visionary leader to step into the role of Senior Manager, Connected Services North America based in Grand Prairie, TX. In this high-impact, strategic position, you will drive the technical, commercial, and cultural transformation of Airbus Helicopters' services offering into a cutting-edge, data-driven enterprise across the United States and Canada. Reporting directly to the Senior Director, Aircraft Technical Services, you won't just manage a specialized regional P&L —your true power will lie in your systemic influence and ability to orchestrate cross-functional alignment across Offers, Contracts, Programs, Support and Services, Information Management, and the Design Office. By leveraging advanced fleet connectivity solutions, you will directly optimize asset profitability, mission performance, and operational safety, serving as the primary regional catalyst for corporate change.

Requirements

Possess a BS in Engineering, Information Management/Technology, Business or related field
Ten (10) years in aviation or other technical industry
Three (3) years project management experience
Ability to use analytics to drive key success metrics related to operational efficiency and revenue generation
Data governance and intangible export control understanding
Google Suite or Microsoft Office
Data processing tools
Travel Required: 30% Domestic and International
Citizenship: Authorized to work in the US without current or future need for visa sponsorship
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on the computer.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor.
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
This position description does not constitute a written or implied contract of employment.

Nice To Haves

Visionary leader

Responsibilities

Oversee the high-complexity lifecycle of eSolutions. Accountable for regional sales administration, software integration, data migration, and level 2/3 technical support infrastructure.
Enforce complex data-sharing agreements, intellectual property boundaries, intangible export control regulations across international borders. Coordinate ground tools delivery (supply chain, software installation, configuration, and billing) to ensure on-time delivery aligned with Aircraft Programs’ master planning.
Serve as the regional champion for data-driven business models, actively driving a cultural shift within Airbus Helicopters and customer ecosystems to transition traditional services into digitalized solutions. Collect business requirements to leverage fleet data analysis for S&S business functions. Prioritize portfolio tasks and balance workloads for the Data Scientists/Analysts pool. Ensure Minimum Viable Product (MVP) delivery using Agile PLM practices, coordinating with the IM team to transition projects into operational run mode.
Define and execute the Connected Services strategy for North America, significantly influencing Central Headquarters (France/Germany) by synthesizing regional market dynamics and customer requirements.
Develop high-stakes technical partnerships and data-sharing frameworks with external operators, regional stakeholders, and third-party vendors. Lead regional "make or buy" policy decisions and support M&A activities.
Run local business opportunities, co-manage the regional sales funnel, and lead the elaboration of the Regional Capture Plan.
Train and coordinate Connected Services referents in Customer Centers (CCs), as well as regional sales forces and Customer Support Managers (CSMs).
Define Connected Services performance targets for Regional CC Heads and monitor regional operational and financial KPIs.
Consolidate, challenge, and deliver regional financial and operational forecast inputs to the central team.

Benefits

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
Holidays
Generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Employee Assistance Plan (“EAP”)
Other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
Opportunity to participate in accelerated development programmes
National and international mobility