Sr. Manager, Connected Services
About The Position
Airbus Helicopters, Inc. is looking for a visionary leader to step into the role of Senior Manager, Connected Services North America based in Grand Prairie, TX. In this high-impact, strategic position, you will drive the technical, commercial, and cultural transformation of Airbus Helicopters' services offering into a cutting-edge, data-driven enterprise across the United States and Canada. Reporting directly to the Senior Director, Aircraft Technical Services, you won't just manage a specialized regional P&L —your true power will lie in your systemic influence and ability to orchestrate cross-functional alignment across Offers, Contracts, Programs, Support and Services, Information Management, and the Design Office. By leveraging advanced fleet connectivity solutions, you will directly optimize asset profitability, mission performance, and operational safety, serving as the primary regional catalyst for corporate change.
Requirements
- Possess a BS in Engineering, Information Management/Technology, Business or related field
- Ten (10) years in aviation or other technical industry
- Three (3) years project management experience
- Ability to use analytics to drive key success metrics related to operational efficiency and revenue generation
- Data governance and intangible export control understanding
- Google Suite or Microsoft Office
- Data processing tools
- Travel Required: 30% Domestic and International
- Citizenship: Authorized to work in the US without current or future need for visa sponsorship
Responsibilities
- Oversee the high-complexity lifecycle of eSolutions. Accountable for regional sales administration, software integration, data migration, and level 2/3 technical support infrastructure.
- Enforce complex data-sharing agreements, intellectual property boundaries, intangible export control regulations across international borders. Coordinate ground tools delivery (supply chain, software installation, configuration, and billing) to ensure on-time delivery aligned with Aircraft Programs’ master planning.
- Serve as the regional champion for data-driven business models, actively driving a cultural shift within Airbus Helicopters and customer ecosystems to transition traditional services into digitalized solutions. Collect business requirements to leverage fleet data analysis for S&S business functions. Prioritize portfolio tasks and balance workloads for the Data Scientists/Analysts pool. Ensure Minimum Viable Product (MVP) delivery using Agile PLM practices, coordinating with the IM team to transition projects into operational run mode.
- Define and execute the Connected Services strategy for North America, significantly influencing Central Headquarters (France/Germany) by synthesizing regional market dynamics and customer requirements.
- Develop high-stakes technical partnerships and data-sharing frameworks with external operators, regional stakeholders, and third-party vendors. Lead regional "make or buy" policy decisions and support M&A activities.
- Run local business opportunities, co-manage the regional sales funnel, and lead the elaboration of the Regional Capture Plan.
- Train and coordinate Connected Services referents in Customer Centers (CCs), as well as regional sales forces and Customer Support Managers (CSMs).
- Define Connected Services performance targets for Regional CC Heads and monitor regional operational and financial KPIs.
- Consolidate, challenge, and deliver regional financial and operational forecast inputs to the central team.
Benefits
- Competitive base salary
- Incentive compensation which may include profit sharing schemes
- Retirement savings plan
- Employee Stock Ownership Plan (“ESOP”)
- Paid time off including personal time
- Holidays
- Generous paid parental leave program
- Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”)
- Other supplemental benefit coverages
- Upskilling and development opportunities through our global Leadership University
- Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
- Opportunity to participate in accelerated development programmes
- National and international mobility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
