Sr. Manager, Commercial Operations & Customer Experience

Arconic•Lafayette, IN

11h•Onsite

About The Position

The Customer Experience & Commercial Operations Manager of North America Extrusions, based in Lafayette, IN is responsible for creating a focused NA Extrusions team that drives profitable growth by putting the customer first. Under the guidance of the Director, North America Sales, the incumbent will create a commercial operations process that executes the North American sales strategy while driving performance and development of the inside sales, quoting and pre-sales teams. This role leads inside sales performance by driving revenue growth, commercial process efficiency, performance management and longer-term strategic partnerships across industrial, automotive, aerospace, and other key end markets for the extrusions business. This role serves as a critical interface between Sales, Operations, Finance, Supply Chain, and Product Management to ensure alignment between customer demand, operational capability, and enterprise strategy. The primary purpose of this role is to create sustainable commercial operations processes that focus on enhancing the overall customer experiencing, maintaining the current customer base, generating revenue and growth and leading the optimization of flow-path utilization between Lafayette, IN Operations and Chandler, AZ (Pimalco) Operations. The key strategic imperatives for this role are finding the right avenues for growth, while also partnering with operations to efficiently utilize all capacity resources and drive costs down. This exciting role presents a unique opportunity to create new, sustainable processes within an established business. Arconic Corporation, headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, packaging, and building and construction markets. For more information, visit www.arconic.com. Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we: Act With Integrity : We lead with respect, honesty, transparency and accountability. Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment. Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity. Earn Customer Loyalty : We build customer partnerships through best-in-class products and service. Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration. Create Value : We achieve success by generating and growing value for our stakeholders. This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Lafayette Operations in Lafayette, IN is located approximately 60 miles from the state's capital, Indianapolis and is the home to Purdue University. Our Lafayette location has been continuously running in Lafayette community since 1938. We are an Aluminum Extrusions plant for Aerospace, Automotive, Industrial and Defense facility.

Requirements

Guidance of the Director, North America Sales
Access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR).
Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Responsibilities

Create a focused NA Extrusions team that drives profitable growth by putting the customer first.
Create a commercial operations process that executes the North American sales strategy.
Drive performance and development of the inside sales, quoting and pre-sales teams.
Lead inside sales performance by driving revenue growth, commercial process efficiency, performance management and longer-term strategic partnerships across industrial, automotive, aerospace, and other key end markets for the extrusions business.
Serve as a critical interface between Sales, Operations, Finance, Supply Chain, and Product Management to ensure alignment between customer demand, operational capability, and enterprise strategy.
Create sustainable commercial operations processes that focus on enhancing the overall customer experiencing, maintaining the current customer base, generating revenue and growth.
Lead the optimization of flow-path utilization between Lafayette, IN Operations and Chandler, AZ (Pimalco) Operations.
Find the right avenues for growth.
Partner with operations to efficiently utilize all capacity resources and drive costs down.
Create new, sustainable processes within an established business.