Sr. Manager, Commercial Learning & Development – Operations

Apellis Pharmaceuticals

1d•$147,000 - $197,000•Hybrid

About The Position

The Sr. Manager, Commercial Learning & Development – Operations will lead the infrastructure, processes, and standards that enable the Commercial Learning & Development function to operate with efficiency, compliance, and scalability. This individual will serve as the operational backbone of the team, ensuring consistent execution across the Biogen franchise portfolio. The role requires exceptional organizational and systems expertise, strong project management skills, and the ability to partner cross-functionally to establish standards and governance that ensure Commercial Learning & Development delivers with excellence on behalf of the business.

Requirements

7+ years of experience in project management, training operations, or commercial excellence within Life Sciences.
Demonstrated experience implementing and governing learning systems, tools, and processes in a commercial organization.
Proven success establishing infrastructure and standards that scale within a growing biotech or specialty pharma company.
Strong project management expertise with ability to design, implement, and sustain operational frameworks.
Deep knowledge of learning management systems (LMS) and related digital platforms.
Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously.
Exceptional collaboration and communication skills; able to partner across Sales, Market Access, HR, and other stakeholders.
Strategic problem-solver with a continuous improvement mindset.
Comfortable navigating ambiguity and building new processes in a fast-paced, evolving environment.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams) and experience with project management tools (e.g., Smartsheet, Asana, Monday.com, or equivalent).
Ability to quickly learn and adapt to new systems and technologies that enable operational efficiency.

Nice To Haves

advanced degree in business or related discipline preferred.

Responsibilities

Own the operations and governance model for Commercial Learning & Development, establishing standards, processes, and documentation that drive consistency and accountability.
Create, optimize, and maintain standard training class schedules, including Integrity Selling class schedules, coordinating facilitators, participants, and logistics across therapeutic areas.
Support the structure and stand-up of the new learning management system (LMS), and manage and continuously improve systems and tools (e.g., LMS, Veeva, certification tracking) to ensure compliance, efficiency, and accuracy.
Standardize training surveys and lead reporting and analytics (survey aggregation, metrics, dashboards) to monitor performance and inform business decisions.
Develop and oversee the Commercial Learning & Development calendars, scheduling, and project trackers, ensuring alignment and transparency across stakeholders and cross-functional partners.
Support Training Managers with scheduling, calendar invitations, and territory and field organization activities to enable efficient, well-coordinated training delivery.
Provide hands-on support for training initiatives as needed, stepping in on delivery and execution to maintain continuity and quality.
Serve as the liaison between administrative support and cross-functional teams, ensuring clear communication, timely handoffs, and coordinated execution.
Standardize communications and templates to improve stakeholder engagement and efficiency.
Provide operational leadership for onboarding, vendor management, and meeting coordination, ensuring a professional and seamless learner experience.
Partner with cross-functional stakeholders to implement future-forward solutions (intranet, governance policies, advanced analytics) that enable scalability as the organization grows.
Serve as a strategic thought partner to the Director, Global Commercial Learning & Development, on process improvement and infrastructure, ensuring operational discipline and freeing leadership capacity for strategic initiatives.