Director, Commercial Learning & Development

Richemont•New York, NY

3d•$175,000 - $205,000•Hybrid

About The Position

The Director of Commercial Learning and Development is a pivotal leadership role within Cartier North America's Learning & Development, and Transformation team (LDT). Reporting directly to the VP LDT, this role is responsible for defining (with guidance from VP), leading, and executing the strategic vision for the Commercial Learning and Development pillar in a deep partnership and collaboration with the Commercial Regional VPs. This pillar is dedicated to elevating the capabilities and performance of Cartier's entire commercial population across North America, including boutiques, the call center (CRC) and retail partners. The Director will lead a team, fostering their growth and ensuring the delivery of impactful learning solutions that drive commercial excellence and enhance the client experience. This leader will possess a strong commercial business acumen, be highly adept at leveraging data for strategic decision-making and measurement, and will spend significant time in the field to ensure personal deep understanding of the commercial environment.

Requirements

Minimum of 10 years of progressive experience in Learning & Development, with at least 5 years in a leadership role overseeing a team, preferably within a commercial or retail environment, or 8+ years as a commercial leader in a retail environment with strong experience in people development.
Proven experience leading and developing a geographically dispersed team.
Demonstrated depth of knowledge in a commercial selling environment, luxury retail a plus, with experience as a commercial leader highly preferred.
Exceptional commercial business acumen with a deep understanding of sales drivers, client experience, and market dynamics.
Highly analytical and data-savvy, with a proven ability to read, interpret, and make strategic meaning of complex reporting and data to identify gaps, inform decisions, and measure impact.
Strong expertise in developing and implementing comprehensive measurement strategies for learning and development initiatives.
Strong experience with leveraging data and partnership with Data Analytics team.
Strong leadership presence with the ability to inspire, influence, and motivate individuals and teams at all levels.
Excellent critical thinking skills, with a proactive approach to identifying challenges and developing innovative, results-focused solutions.
Superior interpersonal, communication, and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences, including senior executives.
Proven ability to build and maintain strong, trust-based relationships with internal and external stakeholders.
Highly collaborative, with a track record of successfully partnering with cross-functional teams to achieve shared objectives.
Bachelor's degree in a related field (e.g., Business, Human Resources, Education, Organizational Development); Master's degree preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) as well as design tools like Canva, and comfort with utilizing AI, experience with Learning Management Systems (LMS)
Ability to accommodate travel (approximately 70%) across North America, including field visits to boutiques and regional offices.

Nice To Haves

luxury retail a plus
Master's degree preferred

Responsibilities

Define, develop, and execute the overarching strategic vision and roadmap for Commercial Learning and Development across Cartier North America, aligning with global L&D strategies and commercial objectives.
Translate complex business challenges and opportunities into innovative and measurable learning and development strategies that drive tangible commercial outcomes.
Act as a key strategic team member, partnering with the members of the other three L&D team pillars (Instructional Design, Core Programing, Operations) to proactively identify gaps, propose solutions, and contribute to the overall strategic direction of the department in alignment with the AVPs vision.
Leverage advanced analytical skills to interpret complex commercial reporting and data, translating insights into actionable strategies for learning and development.
Proactively identify performance gaps and emerging trends through data analysis, informing strategic decisions on areas of focus for the Commercial L&D pillar.
Design, implement, and continuously refine a comprehensive measurement strategy to evaluate the effectiveness and return on investment (ROI) of all learning initiatives.
Lead, mentor, and inspire a high-performing team of Commercial Learning and Development professionals located across North America.
Foster a culture of continuous learning, coaching, and development within the team, ensuring individual and collective growth.
Oversee the performance management, goal setting, and career development of direct reports, empowering them to achieve excellence and contribute to the pillar's strategic objectives.
Delegate effectively, providing clear direction and support to enable the team to execute on strategic priorities.
Ensure field team directly contribute to elevating selling skills, client experience, product knowledge, and leadership capabilities within a luxury commercial environment.
Reinforce behaviors and skillsets defined in Cartier curriculum.
Leverage deep commercial business knowledge and insights from the field as a resource to the Instructional Design team, to ensure learning solutions are relevant, practical, and impactful.
Drive the adoption and use of Cartier's Learner Experience Platform and other learning technologies to enhance the learning journey for the commercial population.
Lead a unified strategy across the boutique and call center population, ensuring alignment with overall business objectives and client engagement strategies.
Ensure the strategic development of the CRC is a focus, delivering innovative solutions that meet evolving client needs and unique setting of the team.
Cultivate and maintain strong, collaborative relationships with key senior stakeholders, including Regional VPs, Boutique Directors, Human Resources Business Partners, and other commercial leaders across North America.
Serve as a Commercial Learning and Development liaison, proactively engaging with business partners to understand their needs, align on priorities, and co-create solutions.
Partner with cross-functional teams to ensure seamless integration of learning initiatives with broader business strategies, and handoff for reinforcement after in class is completed.
Present strategic insights, performance analyses, and recommendations to senior leadership, influencing decision-making and securing buy-in for Commercial L&D initiatives.
Establish strong partnerships with operational learning team to understand their training requirements and integrate operational best practices into visit check ins with team.
Dedicate approximately 70% of time to field activities, including spending time with direct reports, visiting boutiques (both with and without field teams), and engaging with regional leadership.
While in field, focusing on the development of Boutique Leadership as well as client facing population.
Act as a visible commercial leader, gaining firsthand understanding of the commercial selling environment, client interactions, and operational realities.
Utilize field insights to identify emerging trends, performance gaps, and opportunities, translating them into actionable learning strategies and recommendations for the AVP.