Sr, Manager Commercial Education

Johnson & Johnson Innovative Medicine•Palm Beach Gardens, FL

2d•$122,000 - $245,000•Hybrid

About The Position

The Commercial Education Senior Manager will design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to confidently sell the value of our portfolio across Joints platform (Knee, Hip, Shoulder), including Enabling Technologies like VELYS Robotic-Assisted Solutions and win against key competitors. This player-coach role will serve as subject matter expert with deep procedural knowledge and combines strategy and hands-on execution: helping build and deliver curricula focused on clinical concepts, knowing Surgical Techniques, Implants and Technologies, coaching field teams on competitive positioning, aligning with clinical and commercial stakeholders, and measuring impact on product adoption to drive business growth. In addition this role will lead a team of professionals responsible for delivering commercial education in the field.

Requirements

Bachelor’s degree in Business, Healthcare, or related field
8 years of Joints Reconstruction experience in marketing, sales, or clinical education
Strong clinical expertise in joint arthroplasty
Excellent written and verbal communication skills
Strong sense of ownership and accountability, ability to self-direct and self-govern
Ability to collaborate and lead across functions, job levels, and a matrix organization
Experience leading projects or initiatives
Aptitude for practical problem solving
Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders
Purposeful orientation aligned with passion for providing the best patient care possible
Ability to adapt to and deliver in a dynamic work environment
Effective interpersonal skills that include professionalism, maturity, and a team mentality
Genuine interest in ongoing professional development of self and others
Proficiency with MS Office and virtual meeting applications

Nice To Haves

Experience using and/or implementing modern educational technologies
An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies
Experience in technology-assisted surgery and/or capital equipment
Experience working in a commercial function (field, sales, marketing, etc.)
Experience as an orthopedic/medical device educator
Experience designing, developing, and delivering educational content for virtual, in-person, internal, and/or field-based audiences
Understanding of selling strategies
Familiarity with adult learning principles
Ability to process complex situations with opposing inputs and decide the best path forward

Responsibilities

Contribute to development of commercial education strategy focused on competitive differentiation and value-based selling across Joints platforms and associated technologies.
Assist with creation of competency frameworks and role-based learning journeys for field sales, clinical specialists, and sales leaders.
Design and deliver live workshops, case studies, digital learning, and blended learning modules (pre-work, in-person, virtual, reinforcement) that focus on clinical and selling competencies, safe and effective use of company’s portfolio, objection handling, and value articulation.
Build customer-facing narratives and clinical-economic value stories that sales consultants can use to take surgeons on a clear decision journey.
Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.
Enable Regional Sales Managers and local sales leaders to reinforce desired behaviors with Field Sales Organization and maximize training effectiveness that delivers business growth.
Conduct regular needs assessment (quantitative and qualitative) to identify specific business needs for commercial education across territories.
Actively monitor competitor moves and evolving surgeon preferences and update training accordingly.
Analyze field feedback, sales metrics, and course performance data to prioritize course creation, offerings and timing.
Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives.
Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.
Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.
Communicate program schedules, requirements, and outcomes to internal and external stakeholders.
Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.
Help maintain accurate certification records and reporting in the LMS or credentialing system.
Produce regular program reports and dashboards for stakeholders demonstrating program ROI.
Responsible for communicating business-related issues or opportunities to next management level.
Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Performs other duties assigned as needed

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year