Manager, Commercial Education

Johnson & Johnson•Palm Beach Gardens, FL

2d•Hybrid

About The Position

The Commercial Education Manager will help design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to confidently sell the value of our portfolio across Joints platform (Knee, Hip, Shoulder), including Enabling Technologies like VELYS Robotic-Assisted Solutions and win against key competitors. This role will serve as subject matter expert with deep procedural knowledge and combines strategy and hands-on execution: helping build and deliver curricula focused on clinical concepts, knowing Surgical Techniques, Implants and Technologies, coaching field teams on competitive positioning, aligning with clinical and commercial stakeholders, and measuring impact on product adoption to drive business growth.

Requirements

Bachelor’s degree in Business, Healthcare, or related field
5 years of Joints Reconstruction experience in marketing, sales, or clinical education
Strong clinical expertise in joint arthroplasty
Excellent written and verbal communication skills
Strong sense of ownership and accountability, ability to self-direct and self-govern
Ability to collaborate and lead across functions, job levels, and a matrix organization
Experience leading projects or initiatives
Aptitude for practical problem solving
Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders
Purposeful orientation aligned with passion for providing the best patient care possible
Ability to adapt and deliver in a dynamic work environment
Effective interpersonal skills that include professionalism, maturity, and a team mentality
Genuine interest in ongoing professional development of self and others
Proficiency with MS Office and virtual meeting applications

Nice To Haves

Experience using and/or implementing modern educational technologies
An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies
Experience in technology-assisted surgery and/or capital equipment
Experience working in a commercial function (field, sales, marketing, etc.)
Experience as an orthopedic/medical device educator
Experience designing, developing, and delivering educational content for virtual, in-person, internal, and/or field-based audiences
Understanding of selling strategies
Familiarity with adult learning principles
Ability to process complex situations with opposing inputs and decide the best path forward

Responsibilities

Deliver live training, case studies, and blended learning events (pre-work, in-person, virtual, reinforcement) that focus on safe and effective use of company’s portfolio, competitive positioning, objection handling, and value articulation.
Train sales consultants on clinical and selling competencies so that they can take surgeons on a learning journey for Joints portfolio.
Manage all logistics for in-field trainings including on site preparation, procurement of training equipment, shipping and other associated activities. Ensure required levels of equipment and operating supplies are always in stock.
Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.
Partner with Regional Sales Managers and local sales leaders to reinforce desired behaviors and maximize training effectiveness that delivers business growth.
Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.
Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.
Communicate program schedules, requirements, and outcomes to internal and external stakeholders.
Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.
Help maintain accurate certification records and reporting in the LMS or credentialing system.
Responsible for communicating business-related issues or opportunities to next management level
Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Performs other duties assigned as needed

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year