Sr Manager, Clinic Transformation - East

WELL Health Technologies Corp•Toronto, ON

3d•Onsite

About The Position

The Sr. Manager, Clinic Transformation — East & National Programs is one of the most strategically important roles on the CT team right now. You will start as the operational lead for CT’s Ontario portfolio — owning the performance of 45+ primary care clinics, leading a team of Practice Engagement Specialists, and ensuring every clinic hits its adoption targets. That is your foundation. But this role is bigger than Ontario. As WELL Health scales toward 200+ clinics nationally, you will also own the CT project pipeline for net new initiatives — sequencing how new programs, tools, and enhancements are scoped, planned, and rolled out across the national network. You are not just managing today’s Ontario clinics. You are helping build the system that allows CT to scale without breaking. This is a role with a clear growth path. The person who succeeds here becomes CT’s national program lead as the portfolio model matures. If you are looking for a role where the ceiling is genuinely high and the work you do today shapes what the organization looks like in two years, this is it.

Requirements

5+ years of experience in healthcare operations, digital health, or primary care clinic management
Demonstrated ability to lead teams and own performance outcomes in a multi-site or regional environment
Experience managing projects or programs across multiple stakeholders — you can build a plan, sequence work, and hold people accountable to timelines
Strong understanding of Ontario primary care workflows, physician dynamics, and clinic operations
Experience driving adoption and behaviour change at scale in a clinical setting
Proven ability to manage a pipeline and stay ahead of growth — proactive by default, not reactive
Strong communicator and relationship builder — equally effective with frontline MOAs and senior physician leaders
Data-driven mindset — you use performance data to make decisions and hold yourself and your team accountable
Familiarity with EMR systems, digital booking platforms, and patient engagement tools

Nice To Haves

Experience within a large clinic network, multi-site healthcare organization, or M&A-active environment
Familiarity with Ontario FHO models and physician compensation frameworks
Familiarity with WELL Health tools including Ocean, Phelix, Accuro, or WELL AI products
Experience coordinating program or project delivery across multiple regions or teams
Experience managing through rapid organizational growth or clinic network expansion

Responsibilities

Own CT performance end-to-end across Ontario’s 45+ primary care clinics — every clinic has adoption targets and you are accountable for them being met
Lead and develop the Ontario Practice Engagement Specialist team — setting clear targets, coaching to performance, and building a team that owns its outcomes
Maintain a real-time view of portfolio health — knowing which clinics are on track, which are at risk, and having a recovery plan before issues escalate
Design and execute lift strategies for underperforming clinics — diagnosing root cause, building the plan, and driving follow-through with urgency
Serve as the senior CT presence for Ontario — the escalation point for physicians, clinic managers, and Ops Leaders when issues exceed the Practice Engagement Specialist level
Own CT’s national project pipeline for net new initiatives — new tools, product enhancements, clinical programs, and strategic rollouts
Scope, sequence, and manage the delivery of CT projects from planning through field execution — working with the Director and internal teams to ensure the pipeline is realistic, resourced, and on track
Coordinate across CT’s Practice Engagement Specialists in all provinces to ensure new initiatives are introduced, tested, and adopted consistently across the national network
Build and maintain CT’s project roadmap — a live, prioritized view of what is coming, what is in progress, and what is ready to scale
Identify interdependencies between projects, flag risks early, and make sure the field team is never caught off guard by what is coming next
Own the CT onboarding pipeline for Ontario — as WELL Health acquires new clinics, you ensure they are assessed, slotted into the roadmap, and activated without disrupting the existing portfolio
Work proactively with M&A and Ops teams to identify incoming clinics early, build readiness timelines, and sequence go-lives to protect team capacity
Identify patterns across newly acquired clinics — EMR gaps, workflow misalignments, staffing readiness — and feed these back into CT’s playbook and process infrastructure
Build a high-performing Ontario CT field team — recruiting, onboarding, and developing Practice Engagement Specialists who own their portfolios with confidence
Create a culture of accountability and proactive problem-solving within the Ontario team
Partner with the Manager, CT Systems & Process to ensure the team is running from current playbooks and flagging gaps in real time
As the national program scope grows, take on coordination of CT specialists across other provinces — becoming the connecting layer between regional execution and central strategy
Build and maintain senior relationships with Ontario Ops Leaders — aligned on shared performance goals and pipeline visibility
Lead physician conversations on adoption barriers, workflow design, and digital tool optimization
Represent CT’s Ontario and national program performance in leadership reviews — bringing clear data, clear narrative, and clear action plans