Sr. Manager, Client Success

CCC Intelligent Solutions•Chicago, IL

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. The Role At CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there. We’re looking a Senior Manager, Client Success who can lead leaders, scale execution, and help shape how the future-state Client Success model works in practice. In this role, you will lead across multiple teams or role groups, translate strategy into execution, and build the operating discipline needed to drive adoption, expansion, and client value at scale.

Requirements

10+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role
5+ years leading managers and teams of teams
Strong executive presence and ability to build trusted relationships with VP and C-level stakeholders
High standards for your work and how you show up, with a strong sense of ownership and the ability to bring others along with you
Intellectually curious, asking good questions and getting to the heart of problems quickly
Comfortable in ambiguity, forming a point of view, testing it, adjusting, and moving forward without waiting for direction
Commercial mindset, accountable for customer value and growth
Tell stories with data that move leaders to act
Build trusted relationships with VP and C-level stakeholders

Responsibilities

Lead managers and senior individual contributors across Strategic CSM teams
Turn Client Success strategy into clear priorities, operating rhythms, and execution plans
Build alignment across teams so work is connected, handoffs are clear, and customers get a consistent experience
Coach leaders, raise the quality of execution, and strengthen the broader management bench
Partner with senior leaders across the organization to improve outcomes, remove friction, and drive change
Help solve high-impact customer, team, and operating model issues as they arise
Build scale by improving structure, consistency, and accountability across the organization