Sr. Manager, Change Lead – Patient Services Platforms
About The Position
The Sr. Manager, Change Lead is responsible for change management for patient services technology and is a key member of the leadership team. The role identifies user adoption challenges and transformation opportunities across the patient services process, collaborating cross-functionally to drive adoption, minimize disruption, and deliver business outcomes. The Change Lead develops and executes change strategies and plans for LSC transformation, including communications, training, stakeholder engagement, and resistance management. The role assesses change impacts, stakeholder needs, risks, and readiness gaps for large programs, and integrates change activities with project plans and timelines in alignment with enterprise change methodology, tools, and templates. The position partners with project sponsors, business leads, project teams, and functions including IT, HR, Communications, Training, and Pfizer Digital to define change strategy, readiness plans, ways of working, communications, and training materials. It addresses adoption challenges, monitors change readiness and adoption data, advises leaders and managers as sponsors and champions, and helps modernize digital tools and platforms to improve colleague and stakeholder engagement. The role is hybrid, requiring on-site work two to three days per week, and may require travel based on business needs.
Requirements
- Bachelor's degree with at least 6 years of experience, or master's degree with at least 5 years of experience, or PhD with 1 or more years of experience.
- Experience in change management, organizational development, program management, or a related area.
- Proven track record leading change on large-scale, cross-functional initiatives.
- Demonstrated expertise in stakeholder management, communications planning, and training design and delivery.
- Demonstrated success in a highly fast-paced setting.
- Strong project management and organizational skills, including experience working with cross-functional teams of diverse colleagues.
- Exceptional written and verbal communication skills.
- Prior experience presenting to senior leaders.
- Authorization to work in the United States; permanent U.S. work authorization is required. U.S. work visa sponsorship is not available.
Responsibilities
- Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation.
- Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs.
- Partner with project and program leads to integrate change activities into project plans and timelines.
- Ensure change approaches align with enterprise change management methodology, tools, and templates.
- Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework for impacted colleagues.
- Collaborate with IT, HR, Communications, Training, and other cross-functional partners on change readiness planning and execution.
- Engage field-facing and business colleagues, as needed, on change requirements and impacts.
- Ensure change activities comply with internal policies, quality standards, and data privacy guidelines.
- Troubleshoot adoption challenges and change-related issues, including resistance, capability gaps, and process breakdowns.
- Review and report on change readiness and adoption data, identify improvement opportunities, and flag risks to appropriate stakeholders.
- Support modernization of digital tools and platforms to improve colleague and stakeholder engagement.
- Coach senior leaders and people managers on their roles as change sponsors and champions.
- Guide project teams and stakeholders to help ensure change milestones are met or exceeded.
- Support and lead development and approval of change plans; manage and monitor change activities for alignment with program timelines and requirements.
- Develop and manage communication plans to ensure consistent, timely messaging across the organization.
- Collaborate with internal partners, stakeholders, and Pfizer Digital teams to create and refresh change-related content and materials.
- Contribute to strategy and creative content for training resources explaining program benefits and new processes.
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
- Paid vacation, holiday, and personal days.
- Paid caregiver, parental, and medical leave.
- Medical, prescription drug, dental, and vision coverage.
- Eligibility to participate in Pfizer’s Global Performance Plan, with a bonus target of 17.5% of base salary.
- Eligibility to participate in a share-based long-term incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
