Sr. Manager, Business Performance

CVS Health•Work At Home-Illinois, IL

2d•$67,900 - $182,549

About The Position

The Senior Manager, Business Performance is a senior individual contributor responsible for transforming complex healthcare data into accurate reporting, meaningful insights, and actionable business recommendations. This role leads the development of performance dashboards, scorecards, analytical models, and reporting solutions that support quality, provider, operational, vendor, and financial performance. The position serves as a technical business partner to health plan leaders by identifying trends, evaluating root causes, measuring outcomes, and clearly explaining performance results. The role requires advanced analytical capabilities, strong managed care knowledge, and the ability to independently lead work from requirements gathering through development, validation, and implementation.

Requirements

Seven or more years of experience in healthcare analytics, business analysis, performance management, data reporting, or a related field.
Experience working within managed care, healthcare consulting, or another complex and regulated environment.
Advanced proficiency in Microsoft Excel and a business intelligence platform such as Power BI or Tableau.
Working proficiency in SQL, including the ability to query, join, validate, and summarize data from multiple sources.
Demonstrated experience developing dashboards, scorecards, analytical models, and performance reports.
Experience gathering and documenting data, business, functional, and reporting requirements.
Strong understanding of data validation, quality assurance, reconciliation, and reporting controls.
Ability to interpret complex data and communicate findings to technical and nontechnical audiences.
Strong problem-solving, written communication, presentation, and stakeholder-management skills.
Demonstrated ability to independently manage complex analytical work and competing priorities.

Nice To Haves

Experience with Medicaid, Medicare, or other government-sponsored health programs.
Knowledge of HEDIS, CAHPS, provider performance, value-based care, P4P programs, health equity, or vendor performance management.
Experience working with claims, encounters, eligibility, provider, utilization, quality, or member-level data.
Experience with Power Query, Power Automate, Python, SAS, or comparable data and automation tools.
Experience supporting regulatory, contractual, accreditation, or state-facing deliverables.
Experience using automation and AI-enabled tools to improve reporting and analytical processes.

Responsibilities

Transforming complex healthcare data into accurate reporting, meaningful insights, and actionable business recommendations.
Leading the development of performance dashboards, scorecards, analytical models, and reporting solutions that support quality, provider, operational, vendor, and financial performance.
Serving as a technical business partner to health plan leaders by identifying trends, evaluating root causes, measuring outcomes, and clearly explaining performance results.
Independently leading work from requirements gathering through development, validation, and implementation.