Sr. Manager, Business Intelligence & Analytics

CIBC•Toronto, ON

3d•Hybrid

About The Position

As the Senior Manager, Business Intelligence & Analytics, you will be part of a fast-paced, agile team and responsible for providing advanced analytical support and statistical insights to the reporting, analysis, and strategic initiatives for CIBC’s Collections function. As Senior Manager, you’ll deliver impactful analytics, develop strategies, and drive enhanced business decisions on managing collections performance, customer interactions, and financial outcomes. With your deep expertise in collections operations processes and advanced analytics, you will play a key role in optimizing collections strategies and supporting operational excellence. You will be the primary analytics partner to collections leadership, translating complex collections data into clear, actionable insights and recommendations for senior management. You will be responsible for transforming raw data into actionable insights, ensuring that collections leaders and stakeholders have the understanding they need to optimize performance and reduce losses. You will design and deliver robust analytics and reporting frameworks tailored to the needs of the collections leadership team, enabling data-driven decisions at every stage of the collections lifecycle. Additionally, you will work closely with other teams in IT, Business Intelligence, and Risk to ensure data integrity and compliance with governance standards.

Requirements

Significant experience in advanced analytics within collections operations and/or risk management.
Proven track record of developing and delivering insights and recommendations to senior leadership.
Demonstrated ability to apply modeling and advanced math skills using SAS, SQL, Python, AI, and machine learning to collections data and processes.
Experience with complex data extraction and manipulation.
Ability to communicate detailed analytics and reporting in an impactful way to senior stakeholders.
Strong critical thinking skills to inform decision-making, especially in optimizing collections processes and reporting.
Understanding of collections processes (early-stage, mid-stage, late-stage, and dialer collections).
Experience developing and maintaining comprehensive dashboards and reports.
Ability to foster working relationships with business partners, particularly within the collections function.
Ability to lead and coach an analytics team.

Nice To Haves

Well-versed in best practices and new discoveries in analytical fields.
Experience with Tableau (Software).

Responsibilities

Provide advanced analytical support and statistical insights to reporting, analysis, and strategic initiatives for CIBC’s Collections function.
Deliver impactful analytics, develop strategies, and drive enhanced business decisions on managing collections performance, customer interactions, and financial outcomes.
Optimize collections strategies and support operational excellence through expertise in collections operations processes and advanced analytics.
Serve as the primary analytics partner to collections leadership, translating complex collections data into clear, actionable insights and recommendations.
Transform raw data into actionable insights to help collections leaders and stakeholders optimize performance and reduce losses.
Design and deliver robust analytics and reporting frameworks tailored to the needs of the collections leadership team.
Enable data-driven decisions at every stage of the collections lifecycle.
Collaborate with IT, Business Intelligence, and Risk teams to ensure data integrity and compliance with governance standards.
Lead and coach a successful analytics team, helping them develop specialized expertise in collections analytics and reporting.
Create and foster an environment of innovation, bringing new technologies, ideas, and approaches to meet business objectives.
Continuously seek opportunities to enhance collections analytics and reporting capabilities.