Sr. Manager Business Analysis - Medicare / Medicaid

CVS Health•Hartford, CT

1d•$75,400 - $182,549•Hybrid

About The Position

The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within the Medicare business who leads the business-side delivery of complex, technology-enabled initiatives. The role combines business analysis and project management to translate strategic priorities into clear requirements, drive cross-functional execution, and ensure solutions deliver measurable operational value. Embedded within the business, the Senior Manager serves as a primary liaison among business stakeholders, enterprise IT teams, and external vendor partners. The role brings structure, visibility, and accountability to solution design, issue resolution, and implementation, with a focus on C-SNP Condition Verification processes and other strategic business initiatives as needed. This is a hybrid role requiring three days per week in the office. Candidates must reside within 25 miles of Hartford, Connecticut, or Scottsdale, Arizona.

Requirements

5–8 years of experience supporting Medicare Advantage, Special Needs Plans, Medicaid, or adjacent healthcare programs, with a strong understanding of business operations and cross-functional delivery needs.
Demonstrated success leading cross-functional initiatives involving business stakeholders, enterprise systems, and technology partners.
Strong experience translating business needs into structured requirements, implementation plans, and operationally viable solutions.
Ability to influence across teams, manage ambiguity, and drive progress without direct authority.
Strong analytical, problem-solving, and root cause analysis skills, including experience supporting defect management and production issue resolution.
Strong written and verbal communication skills, including the ability to tailor updates for leadership, operational teams, and technical partners.
Experience with business process improvement, operational transformation, and stakeholder alignment.

Nice To Haves

Experience supporting C-SNP, Condition Verification, or other population-specific operational programs.
Familiarity with vendor-supported platforms and business-owned technology implementations.
Experience developing process documentation, business workflows, and executive presentation materials.

Responsibilities

Lead business-side delivery of complex technical and operational initiatives from scoping through implementation and stabilization.
Translate strategic business priorities into actionable requirements, business process needs, delivery plans, and decision-ready recommendations.
Serve as the primary business liaison across internal stakeholders, enterprise IT teams, and external vendor partners.
Manage business production support for assigned initiatives, including issue triage, defect tracking, root cause analysis, and resolution follow-through.
Monitor recurring system and process issues, identify patterns, and recommend improvements that strengthen performance, reliability, and business outcomes.
Build and maintain business process flows, operating frameworks, and executive-ready materials to support stakeholder alignment and decision-making.
Facilitate cross-functional collaboration to ensure solutions are delivered on time, aligned to business needs, and adopted effectively by stakeholders.
Communicate project status, risks, dependencies, tradeoffs, and recommendations clearly to technical and non-technical audiences.
Ensure solutions align with business priorities, compliance expectations, and operational requirements within a regulated Medicare environment.
Proactively manage timelines, risks, open issues, and execution barriers to maintain momentum and support successful outcomes.
Investigate complex issues and drive practical resolution using judgment, persistence, and analytical rigor.