Sr. Manager, Billing Operations
About The Position
The Senior Manager, Billing Operations, is a key leadership role responsible for overseeing and optimizing billing processes across multiple functional teams. This individual leads a multi-tiered organization that includes the Matter Information team, Billing Compliance team, the Rejection Specialists team, and cross-functional operations and reporting functions. The Senior Manager drives operational excellence, compliance, and team performance while serving as a strategic partner to organizational leadership. This position may be remote, but the successful candidate must reside in a state where we have a physical office. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.
Requirements
- A bachelor's degree in Accounting, Finance, or Business Administration.
- 7+ years of progressive experience in billing team management with a strong track record of leading and scaling billing operations.
- Background in Matter set up and client onboarding with a focus on eBilled matters.
- Experience in the legal industry, with familiarity with legal billing standards, practices, and client requirements.
- Hands-on experience with Aderant, BillBlast, and Intapp billing platforms.
- Experience navigating and managing vendor billing websites and external billing portals.
- Strong analytical skills with the ability to interpret data, identify trends, and translate findings into operational improvements.
- Excellent communication, presentation, and stakeholder management skills.
Nice To Haves
- Familiarity with immigration-related billing processes or immigration business coordination.
Responsibilities
- Lead, mentor, and develop a multi-level team of managers, analysts, specialists, and coordinators across billing compliance, rejections, and operations functions.
- Set clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability and continuous improvement.
- Drive employee engagement, retention, and professional development across all direct and indirect reports.
- Oversee end-to-end billing operations, ensuring accuracy, timeliness, and compliance with regulatory and organizational standards.
- Ensure matters are set up accurately and timely in the billing systems.
- Establish client onboarding procedures and accurate setup in all systems.
- Provide strategic direction to the Billing Compliance team and Matter Information Team, ensuring adherence to all applicable billing guidelines.
- Monitor key performance metrics related to billing accuracy, rejection rates, and implement corrective action plans as needed.
- Ensure all billing practices align with company policies outside council guidelines.
- Oversee the Rejection Specialists teams to ensure timely and accurate resolution of rejected invoices.
- Analyze rejections, identify root causes, and partner with the Billing Department, Attorneys, and Practice Assistants to implement sustainable process improvements.
- Establish and maintain workflows that minimize rejected invoices and maximize revenue recovery.
- Partner with the direct report and BA to develop and maintain control reports and reporting tools that provide actionable insights for leadership.
- Present operational metrics, trends, and strategic recommendations to the Director, Financial Operations, and senior leadership.
- Leverage data to identify opportunities for process optimization, cost reduction, and revenue enhancement.
- Serve as a key liaison between Billing Operations and other departments, including Billing, Finance, Compliance, IT, Attorneys, and Practice Assistants.
- Support the Director, Financial Operations, in executing departmental strategy, driving change initiatives, and scaling operational capabilities.
- Lead or contribute to special projects, including technology implementations, process redesigns, and compliance audits.
Benefits
- Paid Time Off
- Paid Sick Leave
- a 401(k) matching program
- Profit Sharing
- Paid Holidays
- Paid Parental Leave
- affordable Health and Life Insurance including Dental & Vision coverage
- Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
- Tuition Reimbursement
- an Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
