Sr. Manager - Benefits and Payroll
About The Position
Serenity Healthcare is seeking an experienced Payroll & Benefits Senior Manager to lead our payroll, benefits, and HR operations team. This is a hands-on leadership role for someone with deep expertise in employee benefits, particularly self-funded health plans, along with strong payroll knowledge and practical experience navigating HR matters across multiple states. This is not intended to be a traditional, heavily HR-focused position. Our primary need is a strong benefits leader who understands the financial and operational complexities of a self-funded plan, can provide oversight and backup support for payroll, and brings the judgment and maturity necessary to help manage employee-related issues as they arise to support the 2 current HR employees. The ideal candidate is level-headed, highly accountable, detail-oriented, and comfortable balancing strategic oversight with hands-on problem solving.
Requirements
- 7+ years of progressive experience in benefits, payroll, and HR operations
- Strong experience administering and managing self-funded employee health plans
- Demonstrated knowledge of benefits administration, plan design, renewals, and vendor/broker relationships
- Working knowledge of payroll operations with the ability to serve as a hands-on backup when necessary
- Previous experience leading and developing a payroll, benefits, HR, or HR operations team
- Experience supporting employees across multiple states
- Working knowledge of employment law, employee relations, and HR compliance
- Strong analytical skills with the ability to understand benefits costs, claims information, and plan performance
- Exceptional attention to detail and commitment to accuracy
- Strong judgment and the ability to remain calm, objective, and level-headed when handling sensitive issues
Nice To Haves
- Bachelor's degree in Human Resources, Business, Finance, or a related discipline preferred
Responsibilities
- Lead the administration and ongoing management of Serenity Healthcare's employee benefit programs, with a strong emphasis on our self-funded health plan
- Serve as the internal subject-matter expert for benefits administration
- Partner with benefits brokers, carriers, third-party administrators, and other vendors
- Review plan performance, utilization, costs, claims trends, and opportunities to improve plan effectiveness
- Manage annual benefits renewals and open enrollment
- Ensure accurate employee enrollment, eligibility, deductions, and benefit changes
- Help employees and leaders resolve complex benefits questions and escalations
- Ensure benefit programs remain compliant with applicable federal and state requirements
- Provide leadership and oversight for payroll operations
- Serve as a knowledgeable backup for payroll processing when needed
- Ensure payroll processes are accurate, timely, and well controlled
- Support resolution of payroll discrepancies, deductions, tax issues, and other escalated payroll matters
- Identify opportunities to improve payroll processes, controls, and efficiency
- Lead and develop the team responsible for payroll, benefits, and HR administration
- Establish clear expectations, ownership, and accountability across the team
- Build efficient processes and ensure work is completed accurately and consistently
- Coach team members and provide support on complex or escalated situations
- Create appropriate cross-training and backup coverage across payroll, benefits, and HR functions
Benefits
- Serenity Healthcare is an equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
