Sr. Manager, B2B Field Service Operations
Samsung Electronics•Plano, TX
•Onsite
About The Position
The Sr. Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image. This has direct correlation to service reason for sale our products and gain customers loyalty.
Requirements
- Bachelor’s Degree with 8+ years of related experience
- Soft Skills and professionalism with internal and external stakeholders
- Service Operations knowledge
Responsibilities
- B2B Hotels TV proactive service project management
- CFA, RCLL & Inspire service account/relationship management
- LFD/HTV/Monitors escalations team management
- Operation inventory stock monitoring, forecasting and management
- Coordinated and mentor Control Tower agents on escalations as T1 support
- Customer Facing Support
- RSM support and Management
- VOC management for sales/customers
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance (after 12 months)
- Paid Time Off
- Student Loan Program (after 6 months)
- Wellness Incentives
- MBO bonus compensation, based on company, division, and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
