Sr. Manager, AI GTM & M&A

ServiceNow•Addison, TX

4d•Hybrid

About The Position

The Global AI GTM & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager who can balance strategic thinking with hands-on execution.

Requirements

7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)
Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
Strong analytical and problem-solving skills, including experience working with large datasets and building business models
Excellent communication skills; able to develop executive-ready materials and influence at all levels.
High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.
Collaborative mindset and ability to lead through influence across teams and functions.
Bachelor’s degree required

Nice To Haves

MBA or advanced degree a plus.

Responsibilities

Translate executive strategy and M&A integration plans into clearly scoped programs, workplans, and success metrics for GTM teams.
Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness on organic and acquired solutions.
Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions.
Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.
Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.
Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.
Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives.
Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team.