Sr. Manager, AI Ecosystem & Marketplace

Dialpad•Austin, TX

About The Position

Dialpad is a company that provides AI-driven communication solutions to over 70,000 businesses globally. They are leading the shift to Agentic AI, which involves intelligent agents that automate workflows and resolve customer issues in real-time. The DAART initiative (Dialpad Agentic AI in Real Time) is redefining the capabilities of a communications platform. At Dialpad, AI is integral to how employees work, empowering them with tools to increase speed, foster bigger ideas, and achieve more. The company values every conversation and has built a platform to transform conversations into insights and actions. They seek individuals who are intensely curious, hold themselves to a high standard, and embody core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

BA/BS, experience (7+ years) in business development, technology partnerships and ISVs / Alliances.
Ability to drive thought leadership across Dialpad and their partner organizations, along with product management and GTM teams.
Experience leveraging app Marketplaces to list and procure ISV solutions.
Strong understanding of partnership structures, API integrations, developer platforms and SaaS technologies.
Excellent negotiation and relationship-building skills, with the ability to think strategically and develop creative solutions.
Proven ability to drive initiatives from ideation to execution.
Demonstrated track record of creating and operationalizing technology partnerships, and an ability to influence stakeholders of all levels.
Ability to thrive in a fast-paced, dynamic environment.
Comfortable using Google Workspace, Salesforce, Domo, and have managed PRMs.

Responsibilities

Work with Dialpad’s current ISV partners to deliver world-class integrations and ensure adoption of those integrations.
Manage and maintain Dialpad’s App Marketplace.
Recruit ISVs that complement Dialpad’s platform and extend reach.
Negotiate ISV agreements, including terms, pricing, and licensing models.
Build and execute joint business plans with ISVs that accelerate resell opportunities.
Monitor and track ISV performance, key metrics, user adoption and provide regular reports to leadership.
Drive joint co-sell and marketing initiatives with technology partners.
Initiate the implementation of API integrations / technical solutions and collaborate with internal stakeholders across various departments, including Product, Engineering, Sales and Marketing to bring projects to fruition.