Sr Team Manager - Implementation Retirement Services

ADP • Dallas, TX

9h • Hybrid

About The Position

ADP Retirement Services is hiring a Sr. Manager, 401k Implementation to lead a team of client-facing implementation project managers responsible for onboarding and implementing 401k plans. This highly visible, relationship-driven role focuses on delivering a personalized implementation experience and strong outcomes for clients.

The Sr. Manager guides the team’s daily work, manages performance, supports escalations, and oversees execution across a high-touch client experience. The role monitors implementation progress, throughput, turnaround times, backlog, and capacity, while helping the team meet measures such as Start/No-Start Rate, client satisfaction, and implementation volume. The manager builds trusted relationships with ADP’s Elite Sales teams and other stakeholders and supports personalized service for advisor-represented plans.

The position also includes coaching and mentoring associates, identifying development needs, conducting performance appraisals, supporting accountability, and contributing to change initiatives and process improvements. Success requires effective people leadership, clear communication about status, priorities, and risks, and the ability to create alignment and maintain execution in a fast-moving client-facing environment.

Requirements

• At least 5 years of experience in client service roles.
• At least 3 years of experience leading and inspiring people.
• Experience leading in a client-facing environment where execution, communication, and stakeholder partnership matter.
• Ability to multitask and manage multiple priorities.
• Ability to partner with associates and managers across functions and organizational levels to achieve strong outcomes for clients and ADP.
• Ability to provide frequent coaching and development to associates.
• Ability to build a positive and engaged team culture and working environment.
• Willingness to embrace change and transformation and adapt.
• Accountability for delivering service-level, productivity, and quality objectives.

Nice To Haves

• Leadership experience in a similar implementation or client service environment.
• Experience working with retirement 401(k) plans or in financial-related retirement-services work.
• Experience partnering closely with sales teams or other high-visibility internal stakeholders.
• Experience leading teams responsible for KPI-driven delivery outcomes.
• A college degree is welcome but not required.

Responsibilities

• Lead, guide, and direct a team of implementation project managers and prioritize work to meet business goals, deadlines, quality standards, and client experience expectations.
• Oversee implementation progress, throughput, turnaround times, backlog, and capacity; support results for Start/No-Start Rate, client satisfaction, and implementation volume.
• Help the team navigate issues, remove blockers, and communicate implementation status, risks, and escalations clearly.
• Build and maintain effective partnerships with ADP’s Elite Sales teams and other internal stakeholders.
• Support a personalized, well-managed experience for plans represented by financial advisors.
• Coach team members, identify development needs, support individual development planning, and foster a strong leadership and performance culture.
• Assess associate performance, complete appraisals, and support accountability through coaching and performance management.
• Participate in change initiatives, process improvements, and other contributions that strengthen the organization.
• Help deliver service-level, productivity, and quality objectives.
• Create learning opportunities and support continuous improvement in team performance.

Benefits

• The opportunity to lead strategic initiatives and influence business outcomes.
• Opportunities to manage high-visibility projects and deepen expertise in retirement products, regulations, operations, and strategic planning.
• Opportunities to develop others and build project management capabilities across the organization.
• A culture that values collaboration, innovation, accountability, belonging, and continuous growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed