Sr Lot Operations Specialist (Manheim)

Cox Enterprises • Grove City, OH

2d • Onsite

About The Position

This role involves gaining familiarity with Lot Operations concepts, practices, and methodologies. The specialist will maintain constant communication with commercial accounts, customer support, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities. They will answer telephones to provide support to Lot Operations employees and customers, respond to customer requests for assistance, and ensure timely resolution. The position also includes processing all Lot Operations’ paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner, and assisting with the coordination of sale day lineup and execution of sale day activities (e.g., driving, assisting customers in locating vehicles). A strong commitment to safety is paramount, requiring strict adherence to all safety and health protocols and setting an example through appropriate actions. The specialist will also actively participate in advancing all safety initiatives and assist with special projects as assigned.

Requirements

• Minimum: High School Diploma/GED and 5 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience.
• OR 7 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service is essential.
• Must work at a specified Cox location.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Responsibilities

• Gains familiarity with Lot Operations concepts, practices, and methodologies.
• Maintains constant communication with commercial accounts, customer support, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.
• Answers telephones to provide support to Lot Operations employees and customers.
• Responds to customer requests for assistance and ensure timely resolution.
• Processes all Lot Operations’ paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner.
• Assists with coordination of sale day lineup and execution of sale day activities (e.g., drive, assisting customers in locating vehicles, etc.)
• Follows all job-related safety and health procedures.
• Learns and complies with Lot Operations’ standards and policies.
• Demonstrate a strong commitment to safety by strictly following all safety and health protocols and setting an example through appropriate actions.
• Actively participate in advancing all safety initiatives in line with Safety initiatives
• Assists with special projects as assigned.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED