Sr Logistics Specialist

ACV•Atlanta, GA

7d•$23 - $25

About The Position

The Sr Logistics Specialist drives strategic coordination between dealer partners and the field inspection team, using data-driven decisions to maximize results. The role applies logistics department processes and procedures to proactively manage inspector schedules through a workforce optimization tool, ensure efficient appointment routing, maintain customer requirements through cross-department relationships, and use analyzed data to schedule field inspection teams efficiently. The specialist works closely with Field Analysts to implement data-driven decisions in the workforce optimization tool, reports to the Sr Manager, Logistics, and performs duties autonomously. ACV is a technology company operating an online marketplace and data solutions for buying, selling, sourcing, and managing used vehicles. The company describes its culture as people-first, collaborative, and focused on growth, autonomy, innovation, and customer success.

Requirements

High school diploma or equivalent required.
At least 3 years of logistics experience.
Ability to read, write, speak, and understand English.
Ability to analyze data and use it to make business decisions.
Ability to handle difficult conversations and influence others.
Experience with logistics software and Microsoft Office or G Suite.
Attention to detail, analytical thinking, and problem-solving skills.
Interpersonal and communication skills, including the ability to collaborate effectively across teams.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Adaptability and willingness to learn and grow within the organization.
Ethical and dependable conduct, including maintaining confidentiality when handling sensitive financial information.
Self-motivated and proactive approach to tasks and responsibilities.

Nice To Haves

Associate’s degree.
Experience with Salesforce or Field Service Lightning.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Use customer and inspector performance results to design and implement territory scheduling strategies that maximize sales.
Dispatch assignments to field staff using Field Service Lightning and coordinate inspection services between internal and external customers by phone, email, and instant messages.
Work with the Logistics Analyst to optimize inspector utilization using tools such as Tableau, Excel, and Google Sheets.
Work with internal and external customers to resolve issues, answer requests, and provide estimated arrival times.
Educate field leadership on scheduling approaches, results, and territory and regional initiatives.
Review reports to ensure service level agreements are handled competently and efficiently.
Review customer data and work with internal partners to prioritize and level customers based on results and strategy.
Build and maintain customer satisfaction with organizational products and services and provide excellent service to internal and external customers.
Provide mentorship and support to Logistics Specialists as assigned.
Work with Territory Managers to configure Field Service Lightning for territory needs and help drive compliance.
Perform additional duties as assigned.

Benefits

Multiple medical plans, including a high-deductible, low-cost health plan.
Company-sponsored paid short-term disability, long-term disability, and life insurance.
Optional dental, vision, supplemental life and AD&D, legal/ID protection, accident, and critical illness insurance.
Paid time off, including at least three paid sick days or the amount required by applicable state or local law, six paid company holidays, two floating holidays, and other paid leave including parental, bereavement, jury duty, and voting leave.
Employee Stock Purchase Program and additional opportunities to earn company stock.
Company 401(k) retirement plan.

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