Sr Logistics Specialist

ACV • Jacksonville, FL

7d • $23 - $25

About The Position

The Sr Logistics Specialist drives strategic coordination between dealer partners and the field inspection team, using data-driven decisions to maximize results. The role uses logistics processes and procedures to proactively manage inspector schedules through a workforce optimization tool, route appointments efficiently, maintain customer requirements in partnership with other departments, and use analyzed data to schedule field inspection teams effectively. The specialist works closely with Field Analysts to implement data-driven decisions in the workforce optimization tool, reports directly to the Sr Manager, Logistics, and performs duties autonomously.

Requirements

• High school degree or equivalent.
• At least 3 years of logistics experience.
• Ability to read, write, speak, and understand English.
• Ability to analyze data and use it to make business decisions.
• Ability to handle difficult conversations and influence others.
• Experience with logistics software and Microsoft Office or G Suite.
• Attention to detail, analytical thinking, and problem-solving skills.
• Interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Adaptability and willingness to learn and grow within the organization.
• Ethical and dependable, including maintaining confidentiality when handling sensitive financial information.
• Self-motivated and proactive approach to tasks and responsibilities.

Nice To Haves

• Associate’s degree.
• Experience with Salesforce or Field Service Lightning.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Use customer and inspector performance results to design and implement territory scheduling strategies that maximize sales.
• Drive and dispatch assignments to field staff using Field Service Lightning and coordinate inspection services with internal and external customers via phone, email, and instant messages.
• Work with the Logistics Analyst to optimize inspector utilization using Tableau, Excel, and Google Sheets.
• Confer with internal and external customers to resolve issues, answer requests, and provide estimated arrival times.
• Engage and educate field leadership on scheduling approaches, results, and territory and regional initiatives.
• Review reports to ensure service level agreements are handled competently and efficiently.
• Review customer data and work with internal partners to prioritize and level customers based on results and strategy.
• Build and maintain customer satisfaction with the organization's products and services, providing excellent service to internal and external customers.
• Provide mentorship and support to Logistics Specialists as assigned.
• Work with Territory Managers to ensure Field Service Lightning is configured for territory needs and to help drive compliance.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal and ID protection, accident, and critical illness insurance.
• Paid time off, including at least 3 paid sick days or the applicable state or local paid sick leave entitlement, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED