Sr. Loan Servicing Analyst

Bristol County Savings Bank•Taunton, MA

8h•$66,900 - $82,000•Hybrid

About The Position

The Senior Loan Servicing Analyst supports the Consumer Loan Servicing Supervisor in the servicing of the Bank’s residential mortgage, consumer, and indirect loan portfolios. This role is responsible for complex loan servicing activities, customer support, collateral and title administration, investor reporting and reconciliation, quality control, audit support, and regulatory compliance. The position serves as a subject matter expert for mortgage and consumer loan servicing and provides guidance to team members as needed.

Requirements

High School Diploma or equivalent
5 plus years of loan operations or loan servicing experience, or equivalent related experience.
Experience with residential mortgage, consumer, and indirect loan servicing.
Experience reviewing loan documents and resolving servicing issues.
Experience with investor reporting and reconciliation, including FNMA, preferred.
Experience with bank core systems required; COCC experience preferred.
Strong customer service, communication, analytical, and problem-solving skills.
Strong attention to detail, organization, and ability to manage deadlines.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Knowledge of banking operations, loan servicing terminology, and applicable regulations.
Must have a positive attitude and the ability to work in a changing business environment.
Willingness and ability to learn new technology
Wide range of banking knowledge, or relevant experience within the banking environment and familiarity with bank operations, policies, and banking compliance issues.
Familiarity with all loan servicing CFPB federal, state and local regulations. Include but not limited to RESPA, SCRA, Regulation O, Homeowners Protection Act and Flood Disaster Protection Act.
The Analyst must demonstrate organization, an analytical orientation and possess the initiative to work in an independent and reliable manner.

Nice To Haves

Experience with FNMA
COCC experience preferred

Responsibilities

Support daily servicing operations for residential, consumer, and indirect loans.
Process loan maintenance, modifications, exception payments, billing corrections, and payoff transactions.
Review payoff letters, discharges, and account maintenance for accuracy and compliance.
Respond to customer inquiries by phone, email, and in writing; research and resolve servicing issues.
Manage, process, monitor, and report on vehicle titles, including missing titles, pledged collateral, perfection, and release activity.
Assist with quality control review of new loans and loan file setup to ensure documentation accuracy and proper collateral coverage.
Process collection-related activity in the core system and coordinate with Collections on repossession fees, GAP/MBP refunds, and reporting.
Monitor department reports, email requests, and servicing exceptions to ensure timely resolution and strong customer service.
Assist in gathering data and documentation for audits, exams, and compliance reviews.
Serve as a resource for complex servicing questions, assist with staff training, and act as backup to the supervisor as needed.
Recommend process improvements that strengthen controls, reduce risk, and support the Bank’s strategic goals.
Work with Operations resources to establish procedures written and video
Perform other duties and special projects as assigned.
Acts as a backup with escrow processing and monitoring.
Prepare and submit scheduled investor reporting for mortgage loan portfolios serviced for agencies, investors, and other applicable entities.
Reconcile principal, interest, escrow, advances, payoffs, curtailments, and other servicing-related activity between the core servicing system, general ledger, and investor reports.
Validate loan-level servicing data to ensure completeness, accuracy, and compliance with investor guidelines.
Remit and report for principal and interest payments, escrow activity, and servicing fees.
Support monthly, quarterly, and annual reporting cycles, including trial balances, custodial account reconciliations, and portfolio reporting.
Review servicing transfers, loan boarding activity, and paid-in-full loans to ensure proper investor reporting treatment.
Coordinate with internal departments including accounting, loan operations, default, loss mitigation, and compliance to address reporting or data issues.
Maintain knowledge of investor and agency requirements, including applicable guidelines for reporting, remittance, and record retention.
Build processes and procedures surrounding creating an investor servicing department.
Ensure loan servicing activities comply with federal, state, and local laws, regulations, and Bank policy.
Maintain working knowledge of applicable servicing regulations, including RESPA, Regulation X, SCRA, Regulation O, Homeowners Protection Act, and Flood Disaster Protection Act.
Maintain knowledge of FDICIA controls, loan accounting requirements, internal controls, and servicing best practices.