Customer Service Representative (Sr. Loan Consultant)
About The Position
At Lendmark Financial Services, the company believes its success is attributable to the quality of its employees and their commitment to customers, valuing each customer and striving for improvement with the motto “Success is the only option.” The Sr. Loan Consultant supports the Branch Manager by overseeing efficient branch operations and ensuring all operational functions are completely and properly performed by staff, while conveying trust, service, security, and satisfaction to customers and staff. Lendmark Financial Services offers a fast-paced, high-growth, team-oriented, and great culture environment. Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states, Lendmark continues to grow with superior, reliable, and consistent financial services that make a difference in people’s lives.
Requirements
- High School Diploma or GED from accredited institution
- 5 plus years consumer finance or related experience
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications
Nice To Haves
- Associates or Bachelor’s Degree
- Bilingual, Spanish/English
Responsibilities
- Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
- Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
- Assist branch manager with business development relationships within the community.
- Sell products and services to meet sales goals.
- Assist customers with the implementation of solutions and monitor overall customer satisfaction.
- Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
- Ensure a high quality of customer service.
- All other duties as assigned.
Benefits
- medical benefits
- dental benefits
- vision benefits
- paid time off
- paid holidays
- 401(k)
- life insurance
- long-term disability
- tuition assistance
- employee assistance program
- critical care (optional)
- auto insurance (optional)
- home insurance (optional)
- pet insurance (optional)
- other ancillary insurance options (optional)
- Quarterly Incentive compensation based on individual and company performance guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
251-500 employees
