Customer Service Representative (Sr. Loan Consultant - CA)
About The Position
The role of Sr. Loan Consultant (CA) is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.
Requirements
- High School Diploma or GED from accredited institution
- 5 plus years consumer finance or related experience
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications
Nice To Haves
- Associates or Bachelor’s Degree
- Bilingual, Spanish/English
Responsibilities
- Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
- Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
- Assist branch manager with business development relationships within the community.
- Sell products and services to meet sales goals.
- Assist customers with the implementation of solutions, and monitor overall customer satisfaction.
- Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
- Ensure a high quality of customer service.
- All other duties as assigned.
Benefits
- medical
- dental
- vision benefits
- paid time off
- paid holidays
- 401(k)
- life insurance
- long-term disability
- tuition assistance
- employee assistance program
- critical care
- auto insurance
- home insurance
- pet insurance
- other ancillary insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
