Sr. Learning Specialist

APG Federal Credit Union•Edgewood, MD

7d•Hybrid

About The Position

The Senior Learning Specialist strengthens organizational capability by identifying learning needs, designing practical development solutions, and facilitating engaging learning experiences that help employees perform with confidence. This role partners with leaders and subject matter experts to translate business priorities, compliance expectations, and employee development needs into effective curricula, resources, and learning experiences across multiple delivery formats. This role thrives on collaboration, continuous improvement, and using feedback and insights to deliver meaningful learning solutions that support APGFCU’s mission, values, member experience, and strategic priorities.

Requirements

Bachelor’s degree in Human Resources, Communications, Business Administration, Education, or related field.
Four to six years of training, learning and development, organizational development, or related experience, preferably in a financial institution or regulated environment.
Minimum three years experience designing curricula, facilitator materials, job aids, assessments, and digital learning using adult learning principles and instructional design methods.
Strong written, verbal, presentation, and facilitation skills, with the ability to explain technical and soft skill/behavioral content clearly to diverse audiences.
Ability to build trust with leaders and employees, ask effective questions, use tact and diplomacy, and recommend learning solutions that align with business needs.
Proficiency with Microsoft applications and ability to learn and communicate technical systems effectively.
Comfortable navigating and leading change, researching emerging learning practices, managing multiple priorities, and identifying ways to improve processes, tools, and learner experience.

Nice To Haves

Master’s degree preferred.
Experience using authoring tools and multimedia tools is a plus.
Learning Management System administration and digital learning development experience preferred.
Leadership development, project management, instructional design, or learning technology certifications are helpful but not required.

Responsibilities

Design and Develop Learning Solutions (25%): Use instructional design practices and adult learning principles to create instructor-led, self-guided, virtual, asynchronous, and digital learning experiences, including facilitator guides, job aids, handouts, implementation plans, and other resources that support consistent skills application on the job.
Facilitate Engaging Development Experiences (25%): Deliver interactive learning for employees at all levels using classroom, virtual, one-on-one, discussion-based, deliberate practice, and blended formats, with content that may include soft skills, technical systems, compliance, onboarding, and leadership development.
Consult on Learning Needs and Performance Gaps (20%): Partner with Talent Development and Talent Management leadership, business people leaders, and key stakeholders to assess development needs, review performance trends, conduct needs assessments, and recommend practical learning solutions that improve employee readiness and business outcomes.
Evaluate Learning Impact and Improve Programs (10%): Collect and analyze feedback, observations, completion data, and performance indicators to assess program effectiveness, identify improvement opportunities, and recommend enhancements that increase relevance, efficiency, and measurable impact.
Support Organizational Initiatives and Change (10%): Serve as a learning consultant on projects, focus groups, process improvements, and organizational initiatives by translating change impacts into clear learning, communication, and performance support strategies.
Build Partnerships and Stay Current (5%): Collaborate with internal business partners and external resources to remain current on APGFCU products, services, initiatives, regulatory training expectations, learning technologies, and emerging development practices.
Maintain Learning Operations and Records (5%): Support internal processes to include scheduling, training materials, classroom resources, equipment, and Learning Management System administration and reporting to ensure accurate, reliable learning operations.
Perform Additional Responsibilities: Complete other duties and special projects as assigned to support evolving business, employee development, and team priorities.