Sr. Learning Experience Specialist

Child Care Resource Center • Los Angeles, CA

4d • $38 • Hybrid

About The Position

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Essential Duties and Responsibilities

Please see full job description here : Sr Learning Experience Specialist Job Flyer
LMS Administration (35%)
E-Learning Design and Development (35%)
Learning Facilitation and Training Support (15%)
Non-Essential Duties and Responsibilities
Duties include tasks that are required and comprise less than 5% of daily functions for this job:
Participate in departmental, agency and professional meetings and workgroups, as assigned.
Completes other duties and projects assigned.

Requirements

• BA/BS in Business, Human Resources, Training, Education, Organizational Development, Communications or related field from four-year College or University or equivalent combination of education and experience.
• Minimum of 5 years of experience in learning and development, instructional design, training coordination, or a closely related field. in a corporate administrative role.
• Minimum of 3 years of experience in LMS administration, including tier 1 support and troubleshooting, plus demonstrated experience creating e-learning content using authoring tools (such as Articulate, Camtasia, or equivalent).
• Experience facilitating live or virtual training sessions required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and strong comfort with learning technology platforms, data reporting tools, and virtual facilitation tools such as Zoom or Microsoft Teams.
• Demonstrated ability to gather, analyze, and present data using Excel and other reporting tools, including chart creation and formulas.
• Experience with e-learning authoring tools (e.g., Articulate Storyline, Articulate Rise, Camtasia, Captivate) and multimedia production tools (e.g., SnagIt, Canva).
• Demonstrated ability to facilitate engaging live and virtual training sessions for varied audiences.
• Demonstrate effective listening, verbal, written communication skills, and ability to work with the public.
• Must have excellent organizational and time management skills by displaying the ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; develop realistic action plans and have meticulous attention to detail and knowledge of general office procedures.
• Must demonstrate excellent customer service skills in working with external and internal customers.
• Strong ability to think critically, solve problems creatively, and present ideas.
• Be honest and dependable.
• Respect and maintain the privacy and confidentiality of all staff.
• Cooperative work, effective Organization skills and Customer Service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking.
• Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.
• Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met.
• Show ability to have flexibility, maturity of judgment, and ability to work collegially.
• Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives.
• Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
• Adherence to technological security in accordance with Agency policy and legal requirements.
• Some travel/business related driving required; Travel may occur throughout CCRC’s service area within Los Angeles County and San Bernardino County. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or personal vehicle and must meet requirements to become and remain an approved driver, including maintaining current auto insurance, a valid California Driver’s License, and DMV clearance.

Nice To Haves

• Workday Learning experience
• Articulate 360 certification or demonstrated advanced proficiency preferred.
• Experience with instructional design methodologies (ADDIE, SAM) or a certificate in instructional design, training facilitation, or a related field is a plus.

Responsibilities

• LMS Administration (35%)
• E-Learning Design and Development (35%)
• Learning Facilitation and Training Support (15%)
• Participate in departmental, agency and professional meetings and workgroups, as assigned.
• Completes other duties and projects assigned.

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior