Sr Learning Designer, Data Center Learning - New Hire Training

Amazon • Herndon, VA

13d • $138,300 - $187,100 • Onsite

About The Position

Our Learning Experience Design team is seeking a Senior Learning Experience Designer who moves beyond traditional instructional design and leads collaborative design-thinking workshops to ideate and create class leading hybrid learning programs. In this role you will act as a strategist, technologist, and empathetic designer, partnering with cross-functional teams to build workforce development experiences that combine eLearning, instructor-led training, performance support, mentoring, coaching, and communities of practice. This position requires consistent collaboration with Senior Leaders in Data Center Operations and other teams to design and deliver impactful learning solutions. You will consult with technical subject-matter experts, leverage AI and emerging technologies, and apply data-driven iteration to produce learning experiences that drive measurable business outcomes. We are looking for a professional who designs and delivers innovative learning solutions at scale. The ideal candidate will have proven mastery of instructional design models, human-centered design & facilitation, multimedia production, and AI. You must be able to manage multiple complex projects simultaneously, mentor fellow designers, and drive the future development roadmap. The ideal candidate demonstrates ownership of outcomes, thinks big about scalable solutions, dives deep into learning science and operational challenges, and maintains the highest standards while moving fast to meet business needs.

Requirements

• 5+ years of with Learning & Development and course facilitation experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
• Experience in training, performance management and coaching/mentoring
• Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
• Experience using data analytics to drive learning strategy and demonstrate business impact
• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Nice To Haves

• Master's degree or equivalent in Education, Instructional Design, or a related field
• Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
• Experience in a data center or other critical environment, or experience in data center engineering or operations
• Experience designing for accessibility and inclusivity
• 6+ years of user experience designer, interaction designer, information architect, or similar design-related role experience

Responsibilities

• Design, develop, and deploy training materials aligned to a blended learning strategy including web-based, instructor-led training (ILT), remote ILT, hands-on practical, micro-learning, and performance support.
• Facilitate workshops and apply human-centered design principles (empathy mapping, learner personas, journey mapping, and iterative prototyping) to create intuitive, inclusive, and engaging learning experiences.
• Leverage generative and agentic AI for content creation, personalization, adaptive pathways, and rapid prototyping while critically evaluating outputs for accuracy, bias, and ethical standards.
• Produce polished multimedia learning assets: video scripting and editing, compelling presentations, infographics, and interactive modules using industry-standard authoring tools (Articulate 360/Rise, Adobe Creative Suite, Camtasia, Synthesia)
• Use learning analytics, engagement metrics, completion rates, performance data, and ROI measurement to iterate on designs, identify gaps, optimize experiences, and demonstrate business value.
• Conduct needs analysis, performance gap analysis, and job-task analysis with stakeholders and SMEs to ensure solutions address real business problems.
• Lead complex cross-functional projects with stakeholder management in matrixed environments, mentoring junior designers and raising the quality bar for design standards.
• Design for scalability and longevity: create modular, evergreen learning architectures that adapt to evolving business needs across multiple geographies and languages.
• Partner with cross-functional teams to solve business problems with a focus on understanding root causes and driving forward-looking learning solutions.
• Communicate at all levels, including senior leadership across Global Data Center Operations and Data Center Communities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior