Sr. Lead Product Manager - Zelle Commerce

Early Warning® • San Francisco, CA

1d • $150,000 - $240,000 • Hybrid

About The Position

The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products. Define and execute the product strategy for Zelle as a payment method in eCommerce, delivering differentiated experiences for merchants, financial institutions, and consumers. Partner with merchants, financial institutions, payment service providers (PSPs), gateways, and strategic advisors to shape product direction and validate market opportunities. Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative payment experiences and product requirements. Define merchant and consumer payment experiences that optimize conversion, trust, operational efficiency, and customer satisfaction across digital commerce channels. Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric commerce payment solutions. Leverage deep expertise in payment authorization, clearing, settlement, reconciliation, disputes, and merchant operations to design solutions that integrate seamlessly into modern commerce ecosystems. Own the end-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability. Define success metrics and monitor product performance, including merchant adoption, transaction conversion, payment success rates, operational efficiency, customer satisfaction, and business growth.

Requirements

• Typically 9+ years of product management experience in payments, fintech, commerce, or related industries.
• Proven experience taking products from idea to launch.
• Deep understanding of payment processing, including: authorization, clearing and settlement, dispute and chargeback management, and merchant and consumer payment experiences
• Strong customer discovery, product strategy, and roadmap development skills.
• Experience influencing and leading cross-functional teams without direct authority.
• Ability to thrive in ambiguous environments and create clarity for teams and stakeholders.
• Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
• This position is ineligible for employment Visa sponsorship.

Nice To Haves

• Experience at organizations such as PayPal, Stripe, Adyen, Block/Square, Shopify, Amazon Payments, Visa, Mastercard, or similar commerce/payment platforms.
• Experience building merchant-facing or commerce-enablement products.
• Familiarity with digital wallets, embedded payments, alternative payment methods, real-time payments, or emerging commerce experiences.
• Experience launching pilot programs and scaling products to General Availability.

Responsibilities

• Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.
• Articulates product strategy and vision across the enterprise across multiple products.
• Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.
• Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment.
• Uses insights about the market and industry to drive development of value-added solutions for customers.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able and adept at working directly with the technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely
• Define and execute the product strategy for Zelle as a payment method in eCommerce, delivering differentiated experiences for merchants, financial institutions, and consumers.
• Partner with merchants, financial institutions, payment service providers (PSPs), gateways, and strategic advisors to shape product direction and validate market opportunities.
• Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative payment experiences and product requirements.
• Define merchant and consumer payment experiences that optimize conversion, trust, operational efficiency, and customer satisfaction across digital commerce channels.
• Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric commerce payment solutions.
• Leverage deep expertise in payment authorization, clearing, settlement, reconciliation, disputes, and merchant operations to design solutions that integrate seamlessly into modern commerce ecosystems.
• Own the end-to-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability.
• Define success metrics and monitor product performance, including merchant adoption, transaction conversion, payment success rates, operational efficiency, customer satisfaction, and business growth.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed