Sr. Large Loss Adjuster, Homeowner Claims - Remote

CSAA Insurance Group, a AAA Insurer•California - Home Teleworkers, NV

5d•$99,855 - $133,265•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Sr. Large Loss Adjuster, Homeowner Claims – Remote. With limited supervision, is responsible for full ownership of 1st-party property losses without limit and has settlement authority up to $250,000 in structural damage. With supervision oversight, handles claims up to policy limits for all 1st-party coverages. Provides direction regarding the investigation of the loss and will work with representatives from SIU, Subrogation, Bureau Litigation and Claims Coverage Question Unit as needed in completing this task; responsible for providing recommendations to management pertinent to these losses. Additionally, works with insureds, contractors, public adjusters and attorneys to resolve highly complex claims to conclusion throughout all states where CSAA IG provides homeowner policies. Responsible for developing structural repair bids using approved estimate writing program for claims classified as large losses. May be required to respond to catastrophe situations outside of normal work area.

Requirements

5-10 years claims experience with preferred emphasis on Homeowner field claims.
3+ years handling Homeowner Total Loss claims.
High School (HS) or GED.
Valid driver's license with an insurable driving record.
Ability to acquire DOI adjusting license in the states where required.
Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Nice To Haves

BA/BS or equivalent combination of education and experience.
Proficient with Xactimate or similar estimating system writing large estimates experience strongly preferred.
In-depth understanding of the home repair process.
Outstanding analytical, problem solving, customer service and negotiation skills.
Effective organizational and time management skills.
Strong written and verbal communication skills.

Responsibilities

Responsible for full ownership of 1st-party property losses without limit and has settlement authority up to $250,000 in structural damage.
Responsible for evaluation of personal property losses associated with dwelling losses.
Handles claims up to policy limits for all 1st-party coverages.
May handle desk claims.
Provides direction regarding the investigation of the loss and will work with representatives from SIU and Subrogation as needed in completing this task; responsible for providing recommendations to management pertinent to these losses.
Works with insureds, contractors, public adjusters and attorneys to resolve highly complex claims to conclusion.
Responsible for developing structural repair bids using Xactimate.
May handle multiple states and must understand the laws and regulations of each.
Assesses building damage, decides the scope of necessary repairs and writes an estimate to rebuild the home.
Negotiates with insureds, contractors, engineers and public adjusters to arrive at an agreed cost-of-repair.
Consults with outside legal counsel on complex coverage issues.
May be required to respond to catastrophe situations outside of normal work area.
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.