Sr Labor Communications Consultant

Southwest Airlines • Dallas, TX

10d • Onsite

About The Position

The Senior Labor Communications Consultant supports the Labor Communications Team by providing strategic counsel and leading communication initiatives related to labor negotiations and contract administration. They’ll develop and execute comprehensive communication plans while coordinating closely with Labor Relations Senior Leaders, Labor Communications Senior Leaders, Negotiating Teams, Operations Leaders, and Communications Advisors. They’ll oversee labor ‑ related internal and external communications, including executive summaries and department ‑ wide messaging, ensuring clarity, alignment, and consistency. The Senior Labor Communications Consultant is a strong listener and communicator ready to navigate complex labor issues and effectively engage diverse audiences. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available.

Requirements

• Expert knowledge of communication strategies, tactics, tools, and their execution across diverse audiences
• Strong written and verbal communication skills, including creation of Senior Leader‑level materials and presentations
• Ability to influence without positional authority
• Strong knowledge of the English language including spelling, composition, and grammar
• Skilled at analyzing complex information, identifying challenges, and recommending clear, actionable solutions
• Ability to anticipate challenges, adapt quickly, and lead through ambiguity and crises
• Ability to connect communication to business outcomes utilizing strong business acumen
• Ability to maintain confidentiality of proprietary and sensitive Company information
• Expert-level experience, expansive and far-reaching knowledge in: Communications strategy
• Identifying and managing communication during a crisis
• Leading cross-functional projects, labor-related projects
• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to travel as needed to support Company’s labor negotiations
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be willing to work outside normal business hours as needed to support labor negotiation timelines

Nice To Haves

• Airline Experience
• Experience in drafting correspondence, summaries, proposals, and contract ‑ related documents that are well ‑ organized and logically structured
• Experience working directly at the negotiation table, assisting with Labor Relations Communication

Responsibilities

• Serve as a strategic communication advisor to Labor Relations senior-level Leadership on labor-related messaging and delivery
• Lead end‑to‑end communication strategy for complex labor initiatives and negotiation phases
• Translate labor strategy and negotiation objectives into clear, consistent messaging for Leaders and Employees
• Develop communication plans and materials, including memos, letters, negotiation updates, toolkits, presentations, FAQs, and articles
• Partner with Negotiating Teams, Operations Leaders, and Communications partners to align messaging and execution
• Assess communication risks related to labor strategy, workforce sentiment, and external narratives and escalate recommendations as appropriate
• Monitor industry trends and union communications related to labor negotiations
• Edit and improve materials prepared by other writers or Leaders to ensure accuracy and clarity
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED