Sr. Key Account Manager - Footwear

Steve Madden•New York, NY

22h•Hybrid

About The Position

The Sr. Key Account Manager is responsible for overseeing the entire major department store business for the Betsey Johnson wholesale footwear division while maintaining a profitable relationship between the customer and company. This position supports the Wholesale Footwear business. The responsibilities described below are considered essential functions of the role. This position is based in our LIC office and requires working on-site 4 days per week (work from home on Friday!).

Requirements

Bachelor’s degree or equivalent experience
Minimum of 5+ years’ experience in retail buying
Proficient in Microsoft Office Suite
Excellent interpersonal, problem-solving, and organizational skills
Excellent verbal and written communication skills
Must have proficient knowledge of retail math
Department store experience required
Ability to conduct interpersonal interactions including coaching, negotiating, selling, group presentations, etc.
Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion
Job duties are somewhat varied, occasionally requiring conceptualizing, planning and implementing
Highly organized, detail-oriented and time management skills essential
Under limited supervision, anticipates and solves problems for self and other lower-level employees

Nice To Haves

Macys will send their own projections
Project out inventory needed for Dillards
Build projections for Von Maur, and Belk into general stock

Responsibilities

Gather, document, and analyze weekly selling performance
Communicate with accounts, sale reps and vendors to maintain excellent customer relations.
Review business opportunities with buyers
Track advertising, review layouts and confirm delivery of product
Attend sales meeting and shoe shows
Able to manage multiple projects and deadlines with support and resources as needed
Perform other duties and special projects as assigned
Travel required to market appointments and trade shows multiple times a year
Act as the main point of contact for major wholesale customers
Maintain customer purchase orders and oversee order execution
Track customer sales performance and receipt plans
Prepare market and management presentation decks outlining key sellers, trends, and overall business performance
Support end of quarter processes, including BOM liability monitoring and documentation
Work closely with Customer Service, Design, Production, Sales Representatives, Marketing, and Dillard’s VMI team to ensure seamless account support
Communicate sales trends, inventory positions, and selling opportunities across teams
Pull and consolidate sales data for weekly and monthly management reporting
Pull and analyze selling data from customer portals
Lead weekly sales calls with Sales and Design to review key styles, top sellers, and slow movers
Update selling trackers weekly with topline numbers
Analyze stock-to-sales performance by door
Send ATS to buyers and sales reps for fill in opportunities
Select styles for customer promotional events and markdowns
Calculate markdown costs and assess financial impact
Advise accounts on markdowns
Coordinate MAP changes and additions with legal team
Distribute updated MAP lists to customers and sales reps
Maintain weekly replenishment trackers with customer service
Develop bulk replenishment projections by account
Collaborate with planning and buying teams to place appropriate inventory buys