Sr. IT Systems Engineer
About The Position
Hi Marley is looking for a Sr. IT Systems Engineer to own the internal technology stack that powers how Hi Marley operates. This role is hands-on and systems-minded, focusing on operational excellence, automation, security, and documentation. The engineer will work within established architecture and frameworks to automate identity and access lifecycle, harden SaaS applications, manage the device fleet, and build AI-enabled workflows. The ideal candidate thinks in systems and integrations, prioritizes automation, and values reliability and security alongside shipping speed. This role involves a hybrid work environment, requiring 2-3 days per week in the Boston office.
Requirements
- 5+ years of hands-on experience in IT systems engineering and SaaS operations.
- Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML).
- Experience supporting end users of LLM-powered tools and agents (e.g., Claude, ChatGPT, Cursor): provisioning access, helping people build and fix simple agents or automations, and guiding safe use within established policy.
- Knowledge of email security and authentication standards (SPF, DKIM, DMARC).
- Proficiency using Jamf for MDM/endpoint management.
- Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g. Zapier).
- Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment.
- Strong communication and cross-functional collaboration skills, with a service-oriented mindset.
Nice To Haves
- 7+ years of hands-on experience in IT systems engineering and SaaS operations.
- Exposure to AWS, Twilio, or modern SaaS infrastructure used for internal systems.
- Background in SOC2/ISO-aligned environments, familiarity with audit evidence and access reviews.
- Experience with SaaS license optimization and cost management across a distributed environment.
Responsibilities
- Implement conditional access control in our IdP, SCIM provisioning, and automated onboarding/offboarding workflows integrated with our HRIS and internal ticketing system.
- Build and maintain a modern Jira Service Management (JSM) request portal with structured forms, approvals, and embedded knowledge articles to reduce email-based IT intake.
- Develop and maintain macOS MDM compliance baselines, enforce security controls, support zero-touch deployment, and manage device lifecycle operations.
- Provision and manage access to AI tools like Claude, ChatGPT, and Cursor; support colleagues building and running personal and team agents, automations, and internal tools; and troubleshoot AI-related issues.
- Coach safe, policy-aligned use of AI tools and MCP connectors, following the governance framework set by Security.
- Automate high-volume IT and People Ops workflows using scripts, APIs, and low-code tools; improve self-service and reduce manual provisioning.
- Administer core platforms (Microsoft 365/Entra, Slack, Jira/Confluence, Zoom, Salesforce) and implement lightweight governance for roles, permissions, and configuration consistency.
- Maintain SPF/DKIM/DMARC configurations, tune Exchange Online and email security policies, and support secure routing and deliverability improvements.
- Responsibilities may evolve over time, and additional tasks may be assigned as new systems, workflows, and technologies are introduced.
Benefits
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
