Sr. IT Specialist - JobID-0338

Innovative Defense Technologies•Arlington, VA

6d•Onsite

About The Position

Innovative Defense Technologies (IDT) is seeking a Sr. IT Specialist to join its IT team in Arlington, Virginia. The role administers and maintains Windows-based end-user computing systems that support corporate IT infrastructure and services across cloud, on-premises, and remote U.S. offices. The position focuses on helpdesk support, end-user issue resolution, and assisting engineers with improvements to networks, systems, and corporate applications. This is an on-site position requiring at least three days in the office. Applicants must be able to obtain and maintain an active Secret U.S. Security Clearance. The position offers a pay range of $74,000–$116,000; actual compensation depends on experience, skills, and education. IDT describes the role as part of a growing company with a vibrant, entrepreneurial culture and modern, social offices.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a relevant field of Engineering, or equivalent full-time professional experience.
At least 5 years of full-time professional experience in a relevant technology field.
Ability to travel up to 10% as needed.
Experience imaging end-user workstations.
Experience with enterprise domain/Active Directory environments.
Experience with ticketing systems.
Experience interfacing directly with end users and troubleshooting issues in person and remotely.
Extensive experience configuring and administering operating systems, mainly Windows and some Linux.
Basic networking experience, including understanding IP and subnetting.
Ability to shift between projects in an agile work environment.
Ability to communicate technical approaches and details within small project teams, including through team interaction and presentations.
Experience with cloud environments such as Amazon Web Services and Microsoft Azure.
Ability to obtain and maintain an active Secret U.S. Security Clearance.

Nice To Haves

Experience with BeyondTrust Remote Support.
Experience with Zendesk ticketing.
Experience with the ManageEngine software suite.
Experience with the NinjaOne platform.
Networking protocol experience, including 802.11, TCP, UDP, and ICMP.
VMware, AWS, Azure, Security+, or A+ certifications, or equivalent.
Group Policy Management experience.
Ability to create and use requirements and specifications during discovery for corporate solutions.
Desire to stay current with industry trends and best practices.
Strong technical oral and written communication with peers and non-technical colleagues.
Ability to work independently and thrive in a team environment.
Strong analytical abilities and a strong sense of ownership, urgency, and drive.
Ability to work in a fast-paced environment while maintaining established service-level agreements.
Excellent time-management skills.

Responsibilities

Provide in-person and remote end-user support and ensure tickets are closed in a timely manner.
Administer the Microsoft 365 environment, including email, compliance, and SharePoint.
Image, deploy, troubleshoot, and maintain end-user workstations.
Perform requirements analysis and translate business needs into IT resource specifications.
Develop internal and external documentation.
Manage assets and procurement.
Provision end-user workstations according to corporate and user needs.
Patch and maintain end-user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure.
Contribute to improvements in administrative and operational processes.
Ensure systems comply with industry-standard IT security frameworks such as NIST.
Partner with the Helpdesk Team Lead on workload management and team coordination while developing leadership skills.