Sr IT Site Support Specialist
About The Position
Join a dynamic IT team that powers innovation across a global enterprise. As a Sr IT Site Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences. This is more than a traditional support role—it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace. If you're passionate about technology, thrive in a fast-paced environment, and enjoy learning and growing your skills, you'll find exciting opportunities to make a difference and advance your career here.
Requirements
- Strong customer service orientation and communication skills.
- Advanced knowledge of Windows 10/11 and TCP/IP networking.
- Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
- Ability to work independently, prioritize tasks, and manage projects effectively.
- Problem-solving mindset with sound judgment and decision-making skills.
- 5+ years in IT support roles with hands-on technical expertise.
- Proven experience supporting Microsoft PC environments and remote users via VPN.
Nice To Haves
- A+ certification
- MCP
- Windows 10/11 certification
Responsibilities
- Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
- Manage system security, passwords, and data integrity to safeguard critical operations.
- Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
- Configure wireless devices for secure connectivity to corporate O365 email.
- Execute software installations, updates, and configurations based on ticketing workflows.
- Independently image, configure, and deploy new PCs across the organization.
- Maintain accurate records of PC inventory, assets, and support queues.
- Support phone systems and assist with user training on applications and tools.
- Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
- Test and recommend new software and operating systems for deployment.
- Participate in IT projects aimed at improving end-user experience and operational efficiency.
- Provide after-hours support as needed.
Benefits
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both parents
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identity theft, and legal assistance
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
