Sr. IT Support Specialist

Addepar•New York, NY

10d•$104,000 - $112,000•Onsite

About The Position

Addepar is seeking an experienced IT Support Specialist to join their IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. The ideal candidate enjoys problem-solving, providing exceptional support in a fast-paced office, and finding optimal solutions for IT issues.

Requirements

4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
Proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom.
Comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows.
Strong troubleshooting skills across macOS and Windows, and ability to independently resolve complex hardware and software issues.
Experience supporting networks and connected devices, with experience with Ubiquiti or similar networking environments.
Familiarity with the command line and working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows.
Understanding of enterprise IT security practices and compliance requirements, and ability to incorporate them into daily operations.
Proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.
Legally authorized to work in the United States for any employer without requiring current or future visa sponsorship.
Authorized to begin work in the U.S. on their first day of employment.

Nice To Haves

Experience with Jira administration is a plus.

Responsibilities

Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure.
Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision.
Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience.
Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization.
Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows.
Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities.