Sr. IT Service Technician

Cosm•The Colony, TX

2d•Onsite

About The Position

Cosm is looking for experienced IT specialists who have worked in a live entertainment or hospitality environment. We’re looking for individuals who put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You’ll be part of a team that’s responsible for the maintenance, support, and operation of all the technologies that support all of the critical venue operations.

Requirements

High school diploma or equivalency certificate. An associate's or bachelor's degree in a technical field is a plus
5+ years of experience in entertainment, production, or hospitality
Working experience with operations of an entertainment venue including A/V, F&B, and Ticketing
Working experience in MacOS, iOS, Windows, and VMware environments
Working experience with mobile device troubleshooting and support
Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
Familiar with IT security systems, procedures, and policies
Self-directed and able to collaborate on a team
Due to the high visibility of this position, excellent written, verbal, and phone communication skills. focused on customer service,
Strong creative and innovative problem-solving skills.
Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.
Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)
Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment
Comfortable lifting heavy objects up to 25 lbs
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws.

Nice To Haves

Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred

Responsibilities

Provide on-site 1st and 2nd tier support to all IT-related technical systems and hardware.
Install and configure computers, telephones, and other common technology/devices for new and existing Cosm venue employees.
Install, configure, maintain, and troubleshoot venue operational systems, hardware, and networks including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.
Provide feedback to operational playbooks and training for other IT Service Technicians
Interact with primary display technology (Digistar) to conduct operational and functional checks of the show system and equipment
Read drawings, technical schematics, diagrams, and checklists
Communicate and collaborate with internal and external partners
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
Respond to requests via text, email, or radio
Work with engineers to test fixes and ensure the problem has been adequately resolved