IT Service Technician

Cosm • The Colony, TX

2d • Onsite

About The Position

Cosm is looking for experienced IT specialists that have worked in a live entertainment or hospitality environment. We’re looking for individuals that put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You’ll be part of a team that’s responsible for the maintenance, support, and operation of all the technologies that support all of the critical venue operations.

Requirements

• High school diploma or equivalency certificate. An associate's or bachelor's degree in a technical field is a plus.
• 3+ years of experience in entertainment, production, or hospitality
• Working experience in MacOS, iOS, Windows, and VMware environments
• Working experience with mobile device troubleshooting and support
• Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
• Familiar with IT security systems, procedures, and policies
• Familiar with operations of an entertainment venue including A/V, F&B, and Ticketing
• Self-directed and able to collaborate on a team
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills. focused on customer service,
• Strong creative and innovative problem-solving skills.
• Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.
• Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)
• Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment
• Comfortable lifting heavy objects up to 25 lbs

Nice To Haves

• CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred

Responsibilities

• Provide on-site first response to all IT-related technical systems and hardware.
• Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.
• Interact with primary display technology (Digistar) to conduct operational and functional checks of the show system and equipment
• Read drawings, technical schematics, diagrams, and checklists
• Conduct operational and functional checks of the show system and equipment
• Communicate and collaborate with internal and external partners
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
• Respond to requests via text, email, or radio
• Work with engineers to test fixes and ensure the problem has been adequately resolved

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees