IT Service Desk Technician

Uline • Pleasant Prairie, WI

6d • $24 - $30 • Onsite

About The Position

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Sunday - Thursday, 6 AM to 2:30 PM

Requirements

• High school diploma or equivalent.
• 3+ years of experience as IT Service Desk Technician or Data Center Operator.
• Experience with incident, change and problem management in a multi-location data center.
• Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
• Create incident tickets to document issues and route tickets to appropriate support group.
• Handle major IT incident management to quickly resolve issues that impact the business.
• Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
• Conduct user account set-up, security maintenance and systems monitoring.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees